HVAC Parts Sales Specialist

Midwest Applied Solutions; Hillside (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Midwest Applied Solutions in Illinois is seeking a Parts Sales professional to process customer orders and respond to inquiries for the Parts Department. You will sell HVAC parts via phone and counter, prepare quotes, and manage orders through delivery, ensuring high customer satisfaction.

Proficiency with Great Plains and HVAC knowledge are important. The role requires 3–5 years of parts counter sales experience, an associates degree is preferred, and willingness to work overtime or weekends as

Qualifications

• 3-5 years of parts counter sales or equivalent sales experience.
• Associates Degree in Business or related field preferred.
• Computer skills are essential; HVAC parts background preferred.
• HVAC, Mechanical Contracting, Engineering or Construction industry experience a plus.

Responsibilities

• Sell HVAC parts, equipment, and supplies through phone and counter sales.
• Research customer needs, prepare quotes and proposals, and convert quotes to orders using Great Plains.
• Serve as a primary point of contact for customers, gathering accurate information for parts and bid requests, and providing technical product support.
• Manage customer orders from quote through delivery, including order entry, expediting, invoicing, and follow-up to ensure customer satisfaction.
• Promote product offerings, pricing programs, and current promotions to customers.
• Provide high-level customer service by responding to inquiries, resolving complaints, and determining appropriate solutions in accordance with company policies.
• Coordinate parts returns, warranty claims, and customer parts stocking programs.
• Assist with inventory management, including stocking levels, shipment receiving, inventory reconciliation, and database updates.
• Load, unload, pack, ship, and deliver parts, supplies, and equipment as required, including receiving UPS/FedEx and other carrier deliveries.
• Maintain accurate documentation including purchase orders, warranties, invoices, and related paperwork to ensure timely customer response and compliance with internal procedures.
• Participate in customer-sponsored events and make occasional small parts deliveries to customer locations or job sites.
• Learn HVAC parts business processes while demonstrating organizational skills, customer focus, and willingness to work overtime or weekends.

Skills

Parts counter sales

Customer service

Computer skills

Education

Associates Degree in Business or related field

Tools

Great Plains

Job description

Midwest Applied Solutions in Illinois is seeking a Parts Sales professional to process customer orders and respond to inquiries for the Parts Department. You will sell HVAC parts via phone and counter, prepare quotes, and manage orders through delivery, ensuring high customer satisfaction.

Proficiency with Great Plains and HVAC knowledge are important. The role requires 3–5 years of parts counter sales experience, an associates degree is preferred, and willingness to work overtime or weekends as