HVAC Parts Specialist & Customer Solutions

Hoffman-; Greensboro (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Hoffman Hydronics in Greensboro, NC seeks a Parts Specialist to support the Sales & Customer Service team. You will process orders, handle warranty issues, assist walk-in customers, and maintain accurate CRM records in NetSuite.

We value strong communication, relationship-building, and the ability to work with engineers and vendors. An Associate degree is preferred; HVAC experience is a plus, and you will join a team that upholds core values.

Qualifications

• Associate degree preferred but not required.
• 2 or more years’ experience in HVAC industry preferred but not required.
• Minimum 2 years’ experience in similar role (Customer Service / Warranty & Parts Specialist)

Responsibilities

• Provide high level customer service and resolve issues by phone, email, and in person.
• Assist with order placements, warranties, refunds, recalls or exchanges.
• Process and enter sales orders and quotations into CRM (NetSuite).
• Assist in processing and pulling orders at counter sales for walk-in customers.
• Communicate with customer and repair team to facilitate pump repairs.
• Remain knowledgeable on Hoffman Hydronics products and technologies.

Skills

Customer service

Relationship building

Parts diagrams

Attention to detail

Multitasking

Communication

Education

Associate degree preferred

Tools

NetSuite

Job description

Hoffman Hydronics in Greensboro, NC seeks a Parts Specialist to support the Sales & Customer Service team. You will process orders, handle warranty issues, assist walk-in customers, and maintain accurate CRM records in NetSuite.

We value strong communication, relationship-building, and the ability to work with engineers and vendors. An Associate degree is preferred; HVAC experience is a plus, and you will join a team that upholds core values.