HVAC Parts Order & Customer Support Specialist

HTS Engineering Ltd.; Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

HTS Engineering Ltd. in Dallas, TX seeks an experienced inside sales/order administrator to handle customer orders by phone and email, and to maintain accurate order records. The role includes providing pricing and inventory data for HVAC parts and managing backorders.

Responsibilities include updating customers on shipment status, processing order changes, and maintaining shipping information, requiring strong MS Office skills and high attention to detail.

Qualifications

• Minimum high school diploma or GED.
• 5+ years in customer service/order management in manufacturing/industrial environment.
• Strong customer service and communication skills.

Responsibilities

• Process customer orders received by phone, email, and other channels.
• Enter and maintain accurate customer orders and electronic order files.
• Provide quotations, pricing, and inventory availability for HVAC parts.
• Monitor backorders and process them according to company procedures.
• Verify shipments and provide customers with order status updates.
• Process customer order changes and maintain shipping information.

Skills

Customer service

Order management

Inside sales support

Attention to detail

Multitasking

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

HTS Engineering Ltd. in Dallas, TX seeks an experienced inside sales/order administrator to handle customer orders by phone and email, and to maintain accurate order records. The role includes providing pricing and inventory data for HVAC parts and managing backorders.

Responsibilities include updating customers on shipment status, processing order changes, and maintaining shipping information, requiring strong MS Office skills and high attention to detail.