Parts Inside Sales

HTS Engineering Ltd.; San Antonio (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America.

The Parts Sales Representative will provide outstanding customer service, identify replacement parts, track inventory and ship parts from our San Antonio, Texas office. The role requires teamwork with the Outside Salesman, strong HVAC system understanding, and focus on customer satisfaction through quotes, orders and timely communication.

Qualifications

• Experience in HVAC, construction or parts industry.
• Strong interpersonal and customer service skills.
• Able to operate warehouse machinery.
• Frequently lift up to 50 lbs.

Responsibilities

• Works on a team with the Outside Salesman for the Parts Department to support multiple product lines represented by HTS Central Texas.
• Possesses a mechanical comprehension of HVAC systems needed to establish a solution for customer’s replacement parts and equipment needs.
• Establish and maintain good relationships with customers by meeting their expectations.
• Retain customer satisfaction by assisting customers with identifying parts, providing quotes and processing orders.
• Fulfillment of sales orders, which includes, placing orders with manufacturers, track shipping and complete invoicing for processed orders.
• Maintain warehouse and show room inventory accuracy.
• Stocks warehouse and Parts Department show room with parts and supplies.
• Inform customers on any updates and bulletins supplied by manufacturers.
• Coordinate shipping and receiving of freight for Parts Department related supplies and equipment.
• Accomplishes warranty administration on parts for all manufacturers.
• Executes freight claims for damaged goods.

Skills

Interpersonal communication

Customer service

Warehouse machinery operation

Windows 7 Pro and Outlook

Tools

Windows 7 Pro

Outlook

Job description

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.

The Parts Sales Representative will be a self-starting individual that provide clients with outstanding customer service. This will include, but not limited to, identifying replacement and warranty parts, tracking, inventory control and shipping parts from our San Antonio, Texas office.

Essential Position Functions and Responsibilities:

• Works on a team with the Outside Salesman for the Parts Department to support multiple product lines represented by HTS Central Texas.
• Possesses a mechanical comprehension of HVAC systems needed to establish a solution for customer’s replacement parts and equipment needs.
• Establish and maintain good relationships with customers by meeting their expectations.
• Retain customer satisfaction by assisting customers with identifying parts, providing quotes and processing orders.
• Fulfillment of sales orders, which includes, placing orders with manufactures, track shipping and complete invoicing for processed orders.
• Maintain warehouse and show room inventory accuracy.
• Stocks warehouse and Parts Department show room with parts and supplies.
• Inform customers on any updates and bulletins supplied by manufactures.
• Coordinate shipping and receiving of freight for Parts Department related supplies and equipment.
• Accomplishes warranty administration on parts for all manufactures.
• Executes freight claims for damaged goods.

Requirements:

• Heating, Ventilation, Air Conditioning, Construction or Parts Industry experience.
• Excellent initiative and interpersonal communication skills.
• Strong PC skills in Microsoft Windows 7 Professional and Outlook.
• Ability to operate warehouse machinery.
• Frequently lift up to 50lbs.