HVAC Parts Counter Specialist

FRIGELAR NORTH AMERICA INC; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Company paid insurance (medical/dental

401(k) with 50% company match

Job summary

Fissco Supply in Dallas, TX is seeking a Counter Sales team member to support daily customer activity at the sales counter, identify HVAC-R parts, recommend products and process orders with accuracy.

You will interact with contractors, technicians and warehouse staff, maintain showroom and inventory, and help ensure timely order fulfillment while delivering exceptional customer service at a fast-paced, team-oriented environment.

Qualifications

• High school diploma or equivalent; Technical or trade education is a plus.
• Strong customer service and communication skills.
• Sales minded with the confidence to recommend products and support store goals.
• Ability to learn technical product lines quickly and share knowledge with customers.
• 1 year of warehouse/material handling experience preferred.
• Bilingual (Spanish) abilities to assist a diverse customer base is preferred but not required.

Responsibilities

• Greet and assist customers promptly and courteously at the sales counter
• Answer incoming customer telephone calls and provide customer service, including will call, special orders and deliveries
• Maintain showroom, displays, customer courtesy area, stock merchandising areas, face shelves, etc.
• Uses the software to provide information on pricing, availability and alternate product selection to complete the customer transactions
• Process sales transactions accurately using POS (point-of-sale) systems and handle cash or electronic payments
• Suggest additional and related items to the customer’s order
• Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty
• Assists the customer with loading product into the customer vehicle
• Maintain inventory by restocking shelves, conducting stock counts, and reporting discrepancies
• Coordinate with warehouse and delivery teams to ensure timely order fulfillment
• Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems
• Participates in required training to ensure proper compliance of HAZMAT and refrigerant handling when processing transactions
• Supports promotional activities and upsell products to meet sales targets
• Processes warranty claims for defective product
• Other duties as assigned by management

Skills

Customer service

Sales mindset

Communication skills

Spanish (preferred)

Education

High school diploma or equivalent

Tools

POS systems

Order entry software

Basic computer apps

Job description

Fissco Supply in Dallas, TX is seeking a Counter Sales team member to support daily customer activity at the sales counter, identify HVAC-R parts, recommend products and process orders with accuracy.

You will interact with contractors, technicians and warehouse staff, maintain showroom and inventory, and help ensure timely order fulfillment while delivering exceptional customer service at a fast-paced, team-oriented environment.