HVAC Operations Manager

Tech9; Orlando (FL); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

PTO package

Paid Holidays

Paid travel and mileage

Wellness options

Remote office computer/phone

Continuing education training

Career advancement opportunities

Job summary

Southeastern Facility Maintenance is seeking an HVAC Operations Manager to own day-to-day field operations, including dispatch, admin, and job lifecycle from open to close. You will ensure system accuracy, policy enforcement, and efficient operations while aligning with leadership.

The role requires HVAC or general contracting experience, strong communication, and a proactive, problem-solving mindset to drive improvements as we scale.

Qualifications

• Proven experience in HVAC, General Contracting or similar trades managing operations, dispatch, or field service teams.
• Strong communication skills for relaying process changes to a team and leadership.
• Forward-thinking, solutions-oriented mindset with ability to fix broken processes.

Responsibilities

• Oversee dispatch & scheduling to ensure jobs are assigned, routed, and completed efficiently.
• Manage every job from open to close and ensure accuracy for billing.
• Own the accuracy of the job management platform and enforce data integrity.
• Ensure company policies and processes are consistently followed across departments.
• Identify and correct practices costing the company money (e.g., billing gaps, scheduling inefficiencies).
• Develop and implement SOPs in partnership with leadership and drive rollout.
• Support day-to-day administrative processes to back the field team.

Skills

HVAC operations experience

Dispatch management

Communication skills

Critical thinking

Problem solving

Job description

Southeastern Facility Maintenance is a multi-service field operations company serving commercial facility clients across Florida. We run on established systems and processes that have driven our growth to date. As we scale further, we need an Operations Manager who can enforce what works, sharpen what doesn't, and build what's next alongside ownership.ABOUT THE ROLEWe're looking for an HVAC Operations Manager to own the day-to-day efficiency of our field operations including dispatch, admin, and job lifecycle from open to close. Dispatch will report directly to you. You'll be responsible for ensuring our systems stay accurate, our policies are enforced, and our operation runs the way it's built to.This role suits someone that has experience in HVAC, General Contracting or the trades industry with real operational instincts, able to step into an established structure, hold the line on what's working, and bring sound judgment to what needs to change as we grow.WHAT YOU'LL OWNDispatch & Scheduling: Oversee dispatch operations and scheduling to ensure jobs are assigned, routed, and completed efficiently and following rotation guidelinesJob Lifecycle Management: Manage every job from open to close, ensuring nothing falls through the cracks and is ready for the billing departmentBuildOps Accuracy: Own the accuracy of our job management platform, ensure dispatch and field data is entered correctly and hold the team accountable to it, utilize the platform for all P&L, efficiency and client reportingPolicy Enforcement: Ensure current company policies and processes are consistently followed across dispatch, admin, field operations and all departments interacting with operations.Efficiency & Loss Prevention: Identify and correct practices costing the company money. Examples include billing gaps, scheduling inefficiencies, GPS tracking, parts order tracking, job clock-in/outSOP Development: Enhance existing procedures and create new ones as the company scales to close any gaps you identify; once approved, own communicating and implementing them across the team. SOPs and process changes are implemented in partnership with leadership — you'll identify issues and propose solutions, and we'll finalize together before rollout.Admin Oversight: Ensure day-to-day administrative processes support the field team, not slow down.WHAT WE'RE LOOKING FORProven experience in the trades of HVAC, General Contracting and similar service industries, managing operations, dispatch, or field service teamsStrong communication skills, you'll be relaying process changes to a team and reporting up to leadershipA forward-thinking, solutions-oriented mindset, someone who spots a broken process and brings a fix, not just a problemSharp critical thinking and reliable follow-through, you close loops, not just open them. Issues get tracked to resolution, not left half-solvedComfort with (or fast ability to learn) job management/dispatch softwareSound judgment for knowing when to enforce, when to escalate, and when to propose changeBenefits:Competitive salaryPTO packagePaid HolidaysPaid travel and mileageWellness optionsRemote office computer/phoneContinuing education trainingCareer advancement opportunitiesE04JI8000hua409as76