HVAC Operations Support Manager

Advanced Roofing; Fort Lauderdale (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Comprehensive benefits

Career growth opportunities

Employee stock ownership

Pet friendly environment

Job summary

A leading roofing and HVAC company in Fort Lauderdale seeks an Operations Support Manager to oversee service coordination. This role involves managing team workflows, leading customer communications, and ensuring operational excellence in service execution. Candidates should have 5+ years in service operations and strong organizational skills. The position offers comprehensive benefits and opportunities for career growth as part of an employee-owned company.

Qualifications

• 5+ years of experience in service operations, dispatch, or coordinator leadership.
• Proven ability to manage high-volume, deadline-driven operations.
• Strong written communication and customer-handling skills.

Responsibilities

• Lead Service Coordinators; set priorities and workflows.
• Own all customer communication across various channels.
• Ensure service schedules are complete and job-ready.
• Issue service invoices within a 48-hour standard.
• Oversee permitting coordination and closeout.

Skills

Service operations management

Customer communication

High-volume administrative operations

Service ticketing systems

Leadership

Education

High School Diploma

Job description

Operations Support Manager

The Operations Support Manager plays a critical leadership role in driving the daily execution, discipline, and performance of the service coordination function. This role ensures best‑in‑class service administration through fast response times, clean and compliant documentation, accurate invoicing, disciplined collections, organized scheduling, and timely permitting closeout.

Company Summary

Established in 1994, Advanced Air Systems is an experienced HVAC contractor specialized in air conditioning installations, repairs, and maintenance solutions for residential and commercial customers throughout the state of Florida.

Advanced Air Systems is a division of Advanced Roofing Inc., Florida’s premier commercial re‑roofing and solar energy contractors. Our deep construction heritage combined with in‑house divisions of roofing, HVAC, sheet metal, cranes, trash removal, lightning protection, and renewable energy allows us to offer unmatched heating and cooling solutions that distinguish us from traditional contractors.

Company Culture

We’re building owners, not just roofs! With a growing presence across multiple markets, Advanced Roofing continues to promote the core values that shaped the foundation of our family business 40+ years ago. Today, as an employee‑owned company, we believe our people are our greatest asset and the cornerstone of our success. Each of us brings a unique passion for what we do, and together, everyone achieves more.

Our leadership is built on honesty, integrity, and dedication—and now, ownership. Starting January 2026, Advanced Roofing became an Employee‑Owned Company through our Employee Stock Ownership Plan (ESOP). When you join us, you’re not just an employee, you’re a co‑owner in a company that’s built to last.

Why Choose Us?

• Zero cost, all upside – The company funds everything.
• Real wealth‑building – Potential to grow hundreds of thousands in retirement equity.
• Same great pay & benefits – Plus an ownership stake in the future.
• Financial stability you can count on – 40+ years strong and now employee‑owned, ensuring independence and long‑term success.
• Leadership you trust – Our experienced management team and previous owners remain actively involved through the Board, guiding the company forward.
• A voice that matters – Every decision impacts what you own.
• Room for growth – Opportunities to advance within your department and location.
• Comprehensive benefits – Health, dental, vision, 401(k) with matching, paid time off, and more.
• Our A Players Know A Players – Refer a friend and earn up to $2,000!
• We are a pet friendly environment.

Key Responsibilities

Leadership & Team Management

• Lead and coach Service Coordinators; set daily priorities, workflows, and performance standards.
• Train team members on SOPs, documentation, customer communication, and system usage.
• Drive accountability through ongoing feedback and performance management.

Customer Communication & Service Execution

• Own all customer communication across phone, email, and client portals.
• Ensure every request is logged, tracked, responded to, and closed.
• Proactively manage expectations to reduce escalations.

Scheduling, Dispatch & Documentation

• Ensure service schedules are complete, realistic, and job‑ready.
• Review technician documentation daily to meet bill‑ready standards.
• Enforce portal, IVR, and client‑specific compliance requirements.

Invoicing, Collections & Reporting

• Ensure service invoices are issued within a 48‑hour standard.
• Own service AR collections workflow and escalation tracking.
• Maintain dashboards for service leads, pipeline aging, and outcomes.

Operational Readiness & Continuous Improvement

• Oversee permitting coordination and closeout.
• Support fleet readiness, safety/GPS reporting, and on‑call rotations.
• Partner with warehouse and procurement to ensure material readiness.
• Support software rollouts and process improvements.

Skills, Experience, and Knowledge Required

Education

• High School Diploma (required)

Experience

• 5+ years of experience in service operations, dispatch, or coordinator leadership (HVAC or mechanical services preferred).
• Strong written communication and customer‑handling skills.
• Proven ability to manage high‑volume, deadline‑driven administrative operations.
• Experience with service ticketing systems, client portals, and compliance‑driven workflows.

Skills & Requirements

• Minimum 18 years of age.
• 5+ years of experience (same as above).
• Strong written communication and customer‑handling skills.
• Proven ability to manage high‑volume, deadline‑driven administrative operations.
• Experience with service ticketing systems, client portals, and compliance‑driven workflows.
• Valid driver’s license and insurable driving record.
• Successful pre‑employment drug test.

Working Conditions | Environment | Special Requirements

• Full time onsite.
• Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, state and federal regulations.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
• Employees will be subject to random drug and alcohol testing upon reasonable suspicion or any other regulatory requirement.
• The company is a dog‑friendly environment.

General Commitment for All Employees

• Commitment to company values and compliance with company norms, policies, directives, and procedures.
• Follows all safety procedures and protocols.
• Honors and protects confidential and proprietary documents and information.
• Satisfies work schedule requirements.
• The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities required to be performed by the employee. Performs all other duties as assigned.
• We are an equal opportunity employer of protected veterans and individuals with disabilities. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

CC-C024413 EOE DFWP