HVAC Operations Manager

Apex Service Partners; Sandy Springs (GA); On-site; USD 80,000 - 110,000; Full time

Job summary

Apex Service Partners in Sandy Springs, GA seeks an HVAC Operations Manager to lead a team, drive sales revenue, forecast workloads, and ensure customer and employee satisfaction. This role requires strong leadership, problem solving, and the ability to optimize field operations.

You will supervise scheduling and training, uphold quality standards, interface with clients, and collaborate with cross‑functional teams to deliver reliable, profitable results and exceptional service.

Qualifications

• Minimum of 5 years of experience in a leadership role in the HVAC trade.
• Hands-on experience as a qualified and competent HVAC (preferable license)
• Prior experience managing a large group of employees preferred
• Excellent computer skills including Microsoft Office
• Success in driving revenue/targeted quotas attainment for a division
• Outstanding leadership skills are necessary

Responsibilities

• Lead the team in achieving sales revenue goals.
• Orient new team members to the expectations of the Company
• Coach and train personnel; assess competency and results.
• Evaluate capability and results ensuring that personnel meet quality workmanship standards and expectations
• Oversee assignment of individuals' daily schedules
• Set and maintain work standards and outline behavioral expectations to ensure employee morale and productivity
• Maintain a record of achieving a high-level of Customer Satisfaction
• Delegate responsibility and maintain follow up for assessment of results
• Promote, support and facilitate teamwork and foster a positive environment
• Identify needs and deficiencies in the planning/scheduling and communication
• Translating work requirements into a prioritized plan for individual tasks and assignments
• Review and adjust specific workplace activities and schedules to meet customer needs
• Work with personnel to overcome work challenges
• Participate in incident investigations and reviews.
• Report on workforce production, work progress and revenue generation
• Recommend personnel transfers, actions and promotions

Skills

Leadership

Sales forecasting

Scheduling

Team supervision

Client interface

Problem solving

Customer satisfaction

Microsoft Office

Tools

Microsoft Office

Job description

The HVAC Operations Manager provides leadership, schedules, coordination, supervision and oversight of the performance of personnel. The Manager often acts as a client interface and problem solver. As a manager, you will exercise responsibility for developing and managing business operations that increase sales, profitability, market share, and customer and employee satisfaction. This individual will be responsible for sales revenue, forecasting and meeting targeted quota objectives. This is an opportunity to lead a team of great people toward great results. We are looking for a well-rounded customer focused professional to help shape the future of our company. We work best with versatile people who can learn fast, think on their feet, and can quickly become competent in the way we currently operate our Company.

DUTIES AND RESPONSIBILITIES

• Responsible for leading the team in achieving sales revenue goals. Achievement of sales is a primary objective
• Ensure new team members are oriented to the expectations of the Company
• Assess the competency and capability of personnel providing coaching and training
• Evaluate the capability and results ensuring that personnel meet quality workmanship standards and expectations
• Oversee assignment of individuals' daily schedules
• Set and maintain work standards and outline behavioral expectations to ensure employee morale and productivity
• Maintain a record of achieving a high-level of Customer Satisfaction
• Delegate responsibility and maintain follow up for assessment of results
• Promote, support and facilitate teamwork and foster a positive environment

PLANNING AND SCHEDULING

• Identify needs and deficiencies in the planning/scheduling and communication
• Translating work requirements into a prioritized plan for individual tasks and assignments
• Review and adjust specific workplace activities and schedules to meet customer needs
• Work with personnel to overcome work challenges

QUALITY CONTROL AND ADMINISTRATION

• Participate in incident investigations and reviews.
• Report on workforce production, work progress and revenue generation
• Recommend personnel transfers, actions and promotions
  

REQUIREMENTS

• Minimum of 5 years of experience in a Leadership role in the HVAC trade is
• Hands‑on experience as a qualified and competent HVAC (preferable license)
• Prior experience managing a large group of employees preferred
• Excellent computer skills needed including Microsoft Office
• Success in driving revenue/targeted quotas attainment for a division
• Outstanding leadership skills are necessary