HVAC Operations Manager

Riddleberger Brothers, Inc.; Mount Crawford (VA); On-site; USD 145,000 - 160,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Apprenticeships

Growth opportunities

Scholarship program

Employee discounts

Company device

Vehicle assistance

Uniforms

Job summary

Riddleberger Brothers, Inc. is seeking an experienced HVAC Operations Manager to lead our commercial HVAC service and/or installation operations. You will supervise daily activities, drive safety and quality, and align resources across service, dispatch, and sales.

You will coach supervisors and technicians, implement RBI policies, and monitor costs and performance. Ideal candidates bring seven+ years in HVAC with leadership, strong knowledge of commercial systems, and proficiency with

Qualifications

• At least seven years of HVAC experience with leadership or supervisory responsibility.
• Strong knowledge of commercial HVAC systems, service operations, and best practices.
• Proven ability to lead teams, manage resources, and improve operational and financial performance.
• Strong organizational, communication, problem-solving, and decision-making skills.
• Proficiency with service-management software and Microsoft Office.
• EPA certification and/or HVAC trade license preferred.
• OSHA 10 or OSHA 30 certification preferred.
• Positive, professional, team-oriented leadership style.
• Willingness to travel to job sites as necessary.

Responsibilities

• Lead daily HVAC service and/or installation operations, ensuring safety, productivity, quality, and customer-service expectations.
• Build, coach, and develop high-performing supervisors and technicians.
• Promote and enforce safety policies, OSHA requirements, and near-miss reporting.
• Coordinate with service managers, dispatch, sales, and support teams to align staffing and resources.
• Manage labor efficiency, manpower planning, scheduling, and overtime.
• Oversee maintenance agreements and projects to ensure contract alignment.
• Maintain operational consistency through documented processes and training.
• Monitor estimates, costing, billing, cash flow, and performance reporting.
• Address customer concerns with professionalism and solutions-oriented approach.
• Identify process improvements to increase efficiency, quality, and profitability.
• Support training, apprenticeship programs, and continuous-improvement initiatives.
• Visit job sites to review progress, safety, and scope.

Skills

HVAC leadership

Service operations

Resource management

Communication

MS Office

EPA certification

OSHA 10/30

Background check

Travel availability

Education

HVAC trade license

Tools

CMMS

Job description

Are you an experienced HVAC leader who knows how to build strong teams, improve operations, and deliver exceptional service? Riddleberger Brothers, Inc. is seeking an HVAC Operations Manager to lead our commercial HVAC service and/or installation operations.

What You’ll Do

• Lead daily HVAC service and/or installation operations, ensuring safety, productivity, quality, and customer-service expectations are met.
• Build, coach, and develop high-performing supervisors and technicians through clear expectations, accountability, and ongoing support.
• Promote and enforce RBI safety policies, OSHA requirements, toolbox talks, and near-miss reporting.
• Coordinate with service managers, dispatch, sales, and support teams to align staffing, schedules, equipment, and other resources.
• Manage labor efficiency, manpower planning, scheduling, and overtime.
• Oversee maintenance agreements, time-and-material work, and projects to ensure services align with contracts, regulatory requirements, and RBI procedures.
• Maintain operational consistency and quality through documented processes, employee training, routine audits, and day-to-day oversight.
• Monitor job estimates, costing, documentation, billing preparation, progress billing, cash flow, collections support, and performance reporting.
• Respond to customer concerns with professionalism, honesty, and a solutions-oriented approach.
• Identify and implement process improvements that increase efficiency, quality, and profitability.
• Support employee training, apprenticeship programs, and continuous-improvement initiatives.
• Visit job sites to review progress, work quality, safety, and project scope.
• Assist with special projects and other operational needs as assigned.

What We’re Looking For

• At least seven years of HVAC experience, including leadership or supervisory responsibility.
• Strong knowledge of commercial HVAC systems, service operations, and industry best practices.
• Proven ability to lead teams, manage resources, and improve operational and financial performance.
• Strong organizational, communication, problem-solving, and decision-making skills.
• Proficiency with service-management software and Microsoft Office.
• EPA certification and/or an HVAC trade license is preferred.
• OSHA 10 or OSHA 30 certification is preferred.
• A positive, professional, and team-oriented leadership style.
• Availability to provide occasional after-hours support and respond to operational needs.
• Ability to travel to job sites as necessary.
• Ability to pass a background check, drug screening, and motor vehicle record check.

Physical Requirements

• Ability to visit active job and project sites to review work progress and scope.
• Ability to climb stairs and ladders when needed to access areas of a job site.
• Ability to perform the routine lifting, bending, and movement typically required in an office and job-site environment.

We Offer You

• Competitive pay: $69.72-$76.93 per hour, or $145,000-$160,000 annually
• Comprehensive benefits package.
• Apprenticeship opportunities with a pathway to licensure.
• Growth and development opportunities.
• Scholarship program for employees’ children.
• Discounts at major automotive, computer, and cell phone companies.
• Employee referral incentives.
• Company mobile phone and/or tablet when necessary for the position.
• Vehicle assistance provided based on position requirements
• Company uniforms when necessary for the position.

Our Benefits Package Includes

• Medical, dental, vision, and life insurance.
• Short-term and long-term disability insurance.
• Accidental death and dismemberment insurance.
• Health care and dependent day care flexible spending accounts.
• Health Savings Account.
• Employee Assistance Program.
• 401(k) plan with Roth option.
• Pet insurance.
• Annual bonus.
• Generous vacation, holiday, and sick time.
• And much more!