HVAC Operations Leader: Service, Projects & Growth

Riddleberger Brothers; Mount Crawford (VA); On-site; USD 145,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with Roth

Bonus opportunities

Company vehicle assistance

Company mobile phone/tablet

Apprenticeship opportunities

Job summary

Riddleberger Brothers, Inc. seeks an HVAC Operations Manager to lead our commercial HVAC service and installation operations, oversee daily activities, support supervisors and technicians, and ensure work is safe, efficient, and of the highest quality.

The ideal candidate has seven+ years in HVAC with leadership experience, deep knowledge of service operations, and a proven ability to improve operational and financial performance while upholding RBI's safety, teamwork, and customer-focused

Qualifications

• Seven+ years of HVAC experience with leadership or supervisory responsibility.
• Strong knowledge of commercial HVAC systems, service operations, and best practices.
• Proven ability to lead teams, manage resources, and improve operational and financial performance.
• Strong organizational, communication, problem-solving, and decision-making skills.
• Proficiency with service-management software and Microsoft Office.
• EPA certification and/or HVAC trade license is preferred.
• OSHA 10 or OSHA 30 certification is preferred.
• A positive, professional, and team-oriented leadership style.
• Availability to provide occasional after-hours support and respond to operational needs.
• Ability to travel to job sites as necessary.
• Ability to pass a background check, drug screening, and motor vehicle record check.

Responsibilities

• Lead daily HVAC service and/or installation operations, ensuring safety, productivity, quality, and customer-service expectations are met.
• Build, coach, and develop high-performing supervisors and technicians through clear expectations, accountability, and ongoing support.
• Promote and enforce RBI safety policies, OSHA requirements, toolbox talks, and near-miss reporting.
• Coordinate with service managers, dispatch, sales, and support teams to align staffing, schedules, equipment, and other resources.
• Manage labor efficiency, manpower planning, scheduling, and overtime.
• Oversee maintenance agreements, time-and-material work, and projects to ensure services align with contracts, regulatory requirements, and RBI procedures.
• Maintain operational consistency and quality through documented processes, employee training, routine audits, and day-to-day oversight.
• Monitor job estimates, costing, documentation, billing preparation, progress billing, cash flow, collections support, and performance reporting.
• Respond to customer concerns with professionalism, honesty, and a solutions-oriented approach.
• Identify and implement process improvements that increase efficiency, quality, and profitability.
• Support employee training, apprenticeship programs, and continuous-improvement initiatives.
• Visit job sites to review progress, work quality, safety, and project scope.
• Assist with special projects and other operational needs as assigned.

Skills

Leadership

HVAC expertise

Operations management

Safety compliance

Budgeting

Communication

Problem solving

Documentation

Team development

Travel readiness

Tools

Service-management software

Microsoft Office

Job description

Riddleberger Brothers, Inc. seeks an HVAC Operations Manager to lead our commercial HVAC service and installation operations, oversee daily activities, support supervisors and technicians, and ensure work is safe, efficient, and of the highest quality.

The ideal candidate has seven+ years in HVAC with leadership experience, deep knowledge of service operations, and a proven ability to improve operational and financial performance while upholding RBI's safety, teamwork, and customer-focused