Service Manager

Riddleberger Brothers, Inc.; Winchester (VA); On-site; USD 102,000 - 135,000; Full time

Benefits offered by this job

Comprehensive benefits package

Annual bonus

Company vehicle when necessary

Company uniforms

Job summary

Riddleberger Brothers, Inc. is seeking an experienced HVAC Service Manager to lead our Winchester, VA service operations. You will supervise dispatchers, parts personnel, and service technicians while ensuring round-the-clock response and customer satisfaction.

The ideal candidate will be organized, customer-focused, and capable of managing scheduling, inventory, training, and daily service activities. Engineering knowledge and prior supervision experience are highly valued.

Qualifications

• At least five years of experience in HVAC service or a related field.
• Engineering knowledge gained through a combination of education and experience.
• Previous experience supervising service technicians or service operations preferred.
• Strong decision-making, communication, organizational, and interpersonal skills.
• Strong computer skills; Microsoft Office experience preferred.
• Valid driver’s license and ability to meet company driver qualification requirements.
• Dependable with regular and punctual attendance.

Responsibilities

• Lead and supervise service technicians, dispatchers, and parts personnel.
• Maintain staffing and scheduling for 24/7 service response.
• Plan workloads and assign work efficiently.
• Participate in hiring, performance evaluations, and employee development.
• Develop technical training programs for service technicians.
• Evaluate technician skills and identify training needs.
• Review service agreements to ensure inspections and requirements are completed.
• Review timesheets, shop time, callbacks, and follow-up items.
• Prepare customer proposals and time-and-material quotes.
• Order parts, materials, tools, and equipment.
• Maintain truck stock and refrigerant records.
• Coordinate service schedules with other internal teams.
• Provide backup dispatching support.
• Maintain regular customer contact to support satisfaction and retention.
• Assist with service agreement sales and other service department sales efforts.
• Ensure warranty parts are properly documented and returned.
• Maintain and enforce safe work procedures.
• Develop annual truck and tool purchasing plans.

Skills

HVAC leadership

Staff supervision

Scheduling

Inventory management

Training development

Customer service

Communication

Education

Technical or business degree preferred

Tools

Microsoft Office

Job description

Riddleberger Brothers, Inc. is seeking an experienced HVAC Service Manager to lead our service operations in Winchester, Virginia. This position oversees dispatchers, parts personnel, and service technicians while ensuring the department can respond to customer needs 24/7.

The ideal candidate is an organized, customer-focused leader with strong HVAC experience and the ability to manage employees, scheduling, inventory, training, and daily service operations.

What You’ll Do

• Lead and supervise service technicians, dispatchers, and parts personnel.
• Maintain appropriate staffing and scheduling for 24/7 service response.
• Plan workloads and assign work efficiently.
• Participate in hiring, performance evaluations, and employee development.
• Develop technical training programs for service technicians.
• Evaluate technician skills and identify individual training needs.
• Review service agreements to ensure inspections and requirements are completed.
• Review service timesheets, shop time, callbacks, and follow-up items.
• Prepare customer proposals and time-and-material quotes.
• Order parts, materials, tools, and equipment.
• Maintain truck stock, parts inventory, and refrigerant records.
• Coordinate service schedules with other internal teams.
• Provide backup dispatching support when needed.
• Maintain regular customer contact to support satisfaction and retention.
• Assist with service agreement sales and other service department sales efforts.
• Ensure warranty parts are properly documented and returned.
• Maintain and enforce safe work procedures.
• Develop annual truck and tool purchasing plans.

What We’re Looking For

• At least five years of experience in HVAC service or a related field.
• Technical or business degree preferred.
• Engineering knowledge gained through a combination of education and experience.
• Previous experience supervising service technicians or service operations preferred.
• Strong decision-making, communication, organizational, and interpersonal skills.
• Strong computer skills; Microsoft Office experience preferred.
• Ability to work effectively with employees, customers, suppliers, and other departments.
• Valid driver’s license and ability to meet company driver qualification requirements.
• Dependable with regular and punctual attendance.

We Offer You

• Competitive pay: $49.04.50-$64.91 per hour, or $102,000-$135,000 annually
• Comprehensive benefits package.
• Apprenticeship opportunities with a pathway to licensure.
• Growth and development opportunities.
• Scholarship program for employees’ children.
• Discounts at major automotive, computer, and cell phone companies.
• Employee referral incentives.
• Company mobile phone and/or tablet when necessary for the position.
• Company vehicle when necessary for the position.
• Company uniforms when necessary for the position.
• And much more!

Our Benefits Package Includes

• Medical, dental, vision, and life insurance.
• Short-term and long-term disability insurance.
• Accidental death and dismemberment insurance.
• Health care and dependent day care flexible spending accounts.
• Health Savings Account.
• Employee Assistance Program.
• 401(k) plan with Roth option.
• Pet insurance.
• Annual bonus.
• Generous vacation, holiday, and sick time.
• And much more!

Physical Requirements

• Ability to visit job and project sites to review work progress and scope.
• Ability to climb stairs and ladders when necessary to access job-site areas.