HVAC Operations Manager

Riddleberger Brothers; Mount Crawford (VA); On-site; USD 145,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with Roth

Bonus opportunities

Company vehicle assistance

Company mobile phone/tablet

Apprenticeship opportunities

Job summary

Riddleberger Brothers, Inc. seeks an HVAC Operations Manager to lead our commercial HVAC service and installation operations, oversee daily activities, support supervisors and technicians, and ensure work is safe, efficient, and of the highest quality.

The ideal candidate has seven+ years in HVAC with leadership experience, deep knowledge of service operations, and a proven ability to improve operational and financial performance while upholding RBI's safety, teamwork, and customer-focused

Qualifications

• Seven+ years of HVAC experience with leadership or supervisory responsibility.
• Strong knowledge of commercial HVAC systems, service operations, and best practices.
• Proven ability to lead teams, manage resources, and improve operational and financial performance.
• Strong organizational, communication, problem-solving, and decision-making skills.
• Proficiency with service-management software and Microsoft Office.
• EPA certification and/or HVAC trade license is preferred.
• OSHA 10 or OSHA 30 certification is preferred.
• A positive, professional, and team-oriented leadership style.
• Availability to provide occasional after-hours support and respond to operational needs.
• Ability to travel to job sites as necessary.
• Ability to pass a background check, drug screening, and motor vehicle record check.

Responsibilities

• Lead daily HVAC service and/or installation operations, ensuring safety, productivity, quality, and customer-service expectations are met.
• Build, coach, and develop high-performing supervisors and technicians through clear expectations, accountability, and ongoing support.
• Promote and enforce RBI safety policies, OSHA requirements, toolbox talks, and near-miss reporting.
• Coordinate with service managers, dispatch, sales, and support teams to align staffing, schedules, equipment, and other resources.
• Manage labor efficiency, manpower planning, scheduling, and overtime.
• Oversee maintenance agreements, time-and-material work, and projects to ensure services align with contracts, regulatory requirements, and RBI procedures.
• Maintain operational consistency and quality through documented processes, employee training, routine audits, and day-to-day oversight.
• Monitor job estimates, costing, documentation, billing preparation, progress billing, cash flow, collections support, and performance reporting.
• Respond to customer concerns with professionalism, honesty, and a solutions-oriented approach.
• Identify and implement process improvements that increase efficiency, quality, and profitability.
• Support employee training, apprenticeship programs, and continuous-improvement initiatives.
• Visit job sites to review progress, work quality, safety, and project scope.
• Assist with special projects and other operational needs as assigned.

Skills

Leadership

HVAC expertise

Operations management

Safety compliance

Budgeting

Communication

Problem solving

Documentation

Team development

Travel readiness

Tools

Service-management software

Microsoft Office

Job description

HVAC Operations Manager Are you an experienced HVAC leader who knows how to build strong teams, improve operations, and deliver exceptional service? Riddleberger Brothers, Inc. is seeking an HVAC Operations Manager to lead our commercial HVAC service and/or installation operations. In this key leadership role, you will oversee daily operations, support supervisors and technicians, manage resources and financial performance, and ensure work is completed safely, efficiently, and to the highest quality standards. The ideal candidate is a hands-on, solutions-focused leader who reflects our core values of Safety, Honesty, Respect, Integrity, Collaboration, and Innovation.

What You’ll Do

• Lead daily HVAC service and/or installation operations, ensuring safety, productivity, quality, and customer-service expectations are met.
• Build, coach, and develop high-performing supervisors and technicians through clear expectations, accountability, and ongoing support.
• Promote and enforce RBI safety policies, OSHA requirements, toolbox talks, and near-miss reporting.
• Coordinate with service managers, dispatch, sales, and support teams to align staffing, schedules, equipment, and other resources.
• Manage labor efficiency, manpower planning, scheduling, and overtime.
• Oversee maintenance agreements, time-and-material work, and projects to ensure services align with contracts, regulatory requirements, and RBI procedures.
• Maintain operational consistency and quality through documented processes, employee training, routine audits, and day-to-day oversight.
• Monitor job estimates, costing, documentation, billing preparation, progress billing, cash flow, collections support, and performance reporting.
• Respond to customer concerns with professionalism, honesty, and a solutions-oriented approach.
• Identify and implement process improvements that increase efficiency, quality, and profitability.
• Support employee training, apprenticeship programs, and continuous-improvement initiatives.
• Visit job sites to review progress, work quality, safety, and project scope.
• Assist with special projects and other operational needs as assigned.

What We’re Looking For

• At least seven years of HVAC experience, including leadership or supervisory responsibility.
• Strong knowledge of commercial HVAC systems, service operations, and industry best practices.
• Proven ability to lead teams, manage resources, and improve operational and financial performance.
• Strong organizational, communication, problem-solving, and decision-making skills.
• Proficiency with service-management software and Microsoft Office.
• EPA certification and/or an HVAC trade license is preferred.
• OSHA 10 or OSHA 30 certification is preferred.
• A positive, professional, and team-oriented leadership style.
• Availability to provide occasional after-hours support and respond to operational needs.
• Ability to travel to job sites as necessary.
• Ability to pass a background check, drug screening, and motor vehicle record check.

Physical Requirements

Ability to visit active job and project sites to review work progress and scope. Ability to climb stairs and ladders when needed to access areas of a job site. Ability to perform the routine lifting, bending, and movement typically required in an office and job-site environment.

We Offer You

Competitive pay: $69.72-$76.93 per hour, or $145,000-$160,000 annually

Comprehensive benefits package. Apprenticeship opportunities with a pathway to licensure. Growth and development opportunities. Scholarship program for employees’ children. Discounts at major automotive, computer, and cell phone companies. Employee referral incentives. Company mobile phone and/or tablet when necessary for the position. Vehicle assistance provided based on position requirements Company uniforms when necessary for the position.

Our Benefits Package Includes

• Medical, dental, vision, and life insurance.
• Short-term and long-term disability insurance.
• Accidental death and dismemberment insurance.
• Health care and dependent day care flexible spending accounts.
• Health Savings Account.
• Employee Assistance Program.
• 401(k) plan with Roth option.
• Pet insurance.
• Annual bonus.
• Generous vacation, holiday, and sick time.
• And much more!

Founded in 1940 by two members of the Riddleberger family, Riddleberger Brothers Inc started as a small plumbing company located in Harrisonburg, Virginia. Through the years the company has seen many changes in business and industry. Technology has continually advanced in mechanical contracting, and with these advances Riddleberger Brothers has adapted and evolved to stay current. One thing that has remained constant at Riddleberger Brothers has been a commitment to providing quality work and excellent craftsmanship. Our company leaders throughout our history have always instilled this dedication to quality, and our employees make that happen. Our eighty plus years in business is in large part due to the many dedicated employees who have worked here over the years. Many of the “old timers” laid the foundation for quality work and excellent craftsmanship and passed it along to others. This foundation is what makes Riddleberger Brothers the premier full-service plumbing, mechanical, service, controls, and design-build company it is today.