HVAC Operations Manager

W3Global; Marlborough (MA); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Dental Insurance

Vision Insurance

Life Insurance

Health Insurance 85% covered

Education Support

Parental Leave Top Up

Tools Provided

Uniform Provided

Lunch Provided

401k Plan

Job summary

W3Global is seeking an HVAC Field Operations Manager to lead installation teams in Marlborough, MA, ensuring safe, efficient, and high-quality work. You will coordinate tools, vehicles, parts, and job docs while serving as the liaison between field crews and logistics, procurement, and scheduling.

You will conduct site visits, coach teams, enforce safety standards, read blueprints, and address obstacles that affect timelines.

Qualifications

• Sheet Metal Worker License required.
• Master Licensed HVAC/R preferred but not required.
• Proven experience as an HVAC install team member and team lead.
• HVAC NATE and Section 608 certification preferred.
• 5+ years in a management role overseeing field teams.
• Strong knowledge of HVAC systems including heat pumps.
• Ability to read blueprints and schematics.
• Follows all OSHA Standards.

Responsibilities

• Ensure daily readiness of field teams by coordinating tools, equipment, vehicles, parts, and job documentation.
• Act as the primary liaison between the field crew and internal departments such as logistics, procurement, and scheduling.
• Conduct site visits to provide support, coaching, and quality assurance for active installation projects.
• Monitor and enforce company safety standards and ensure compliance with local codes and regulations.
• Identify operational obstacles and work proactively to resolve issues that impact field productivity or installation timelines.
• Conduct pre-installation walkthroughs to ensure all project parameters are understood.
• Maintain an up-to-date understanding of staffing needs based on relevant business inputs.
• Train and mentor field technicians to improve workmanship, efficiency, and customer service.
• Review completed installations to ensure quality standards and customer expectations are met or exceeded.
• Support warranty and rework investigations and help implement corrective action plans.
• Provide performance feedback and assist with evaluations of field team members.
• Collaborate with senior leadership to develop and refine operational procedures and best practices.

Skills

Team leadership

HVAC systems

Blueprints reading

OSHA compliance

Education

Sheet Metal License

Master HVAC/R License preferred

Tools

Scheduling software

Mobile field apps

Field management tools

General business tools

Job description

The Opportunity

We are looking for an extremely motivated and passionate HVAC professional with field operations management who would like to be a part of an exciting new company looking to fight climate change through disrupting the residential HVAC industry. The Field Operations Manager is responsible for ensuring that the HVAC installation teams are fully supported and equipped to perform their work safely, efficiently, and to the highest quality standards. This role bridges field operations and leadership, with a focus on readiness, resource allocation, and real-time problem-solving to drive team success. As we continue to iterate the processes and procedures that ensure the highest installation quality and efficiency, this role will play an integral role by contributing to the knowledge base.

What You Will Do

• Ensure daily readiness of field teams by coordinating tools, equipment, vehicles, parts, and job documentation.
• Act as the primary liaison between the field crew and internal departments such as logistics, procurement, and scheduling.
• Conduct site visits to provide support, coaching, and quality assurance for active installation projects.
• Monitor and enforce company safety standards and ensure compliance with local codes and regulations.
• Identify operational obstacles and work proactively to resolve issues that impact field productivity or installation timelines.
• Conduct pre-installation walkthroughs to ensure all project parameters
• Maintain an up-to-date understanding of the staffing needs based on relevant business inputs.
• Train and mentor field technicians to improve workmanship, efficiency, and customer service.
• Review completed installations to ensure quality standards and customer expectations are met or exceeded.
• Support warranty and rework investigations and help implement corrective action plans.
• Provide performance feedback and assist with evaluations of field team members.
• Collaborate with senior leadership to develop and refine operational procedures and best practices.

What You Bring

• Sheet Metal Worker License required
• Master Licensed HVAC/R preferred but not required
• Proven experience as an HVAC install team member and team lead.
• HVAC NATE and Section 608 certification preferred.
• 5+ years in a management role, overseeing field teams.
• Strong knowledge of HVAC systems including heat pumps.
• Ability to lead, coach, and motivate field personnel.
• Ability to read blueprints and schematics.
• Familiarity with building codes and regulations.
• Excellent English communications and customer service skills.
• Proficiency with scheduling software, mobile work apps, field management tools and general business tools expertise.
• Valid driver's license and clean driving record.
• Excellent problem-solving and organizational skills.
• Follows all OSHA Standards

Job Type

Full-time, Permanent

Benefits

• Dental Care, Vision Care & Life Insurance premiums fully paid
• Health Insurance premium 85% paid
• Education Support
• Parental Leave Top Up
• Tools Provided
• Uniform Provided
• Lunch Provided
• 401k program

Work Location

In person - Marlborough, MA