Field Operations Manager

Helio Home; Columbia (MD); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Dental care

Vision care

Life insurance

Health insurance premium coverage

Education support

Parental leave top up

Tools provided

Uniform provided

Lunch provided

401k program

Job summary

Jetson seeks an experienced Field Operations Manager for our Maryland market. You will ensure HVAC installation teams stay ready, safe, and productive, bridging field operations and leadership through readiness, resource allocation, and problem-solving to drive success.

You will coach field technicians, enforce safety and quality, and collaborate with senior leadership to refine procedures. This role is in Columbia, MD, and offers full-time employment with competitive pay.

Qualifications

• Master Licensed HVAC/R is required.
• MHIC license is required.
• 5+ years in a management role overseeing field teams.
• HVAC knowledge including heat pumps; NATE and Section 608 certification preferred.
• Excellent English communication and customer service skills.

Responsibilities

• Ensure daily readiness of field teams with tools, equipment, and docs.
• Act as liaison between field crew and logistics, procurement, scheduling.
• Provide on-site support, coaching, and QA for installations.
• Enforce safety standards and local codes/regulations.
• Identify and resolve obstacles affecting productivity and timelines.
• Train and mentor field technicians to improve workmanship and service.
• Review installations to ensure quality and customer satisfaction.

Skills

Team leadership

Reading blueprints

Customer service

Problem solving

Scheduling tools

Education

Master Licensed HVAC/R

MHIC license

Tools

Scheduling software

Mobile work apps

Field management tools

Job description

About Jetson

Jetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use. We believe in a future that is 100% electric and 100% better.

Homes are one of the largest sources of carbon emissions, yet adoption of solutions like heat pumps remains slow due to cost and complexity. Jetson is solving this by building the first fully vertically integrated home electrification company — making clean energy simple, transparent, and affordable.

We rely heavily on technology, automation, and data to scale this impact. At Jetson, we value people who are excellent at their craft, curious about new tools (including AI), and motivated to continuously improve how work gets done.

The Opportunity:

We are looking for an extremely motivated and passionate HVAC professional with field operations management who would like to be a part of an exciting new company looking to fight climate change through disrupting the residential HVAC industry. This marks our expansion in the Maryland market. The Field Operations Manager is responsible for ensuring that the HVAC installation teams are fully supported and equipped to perform their work safely, efficiently, and to the highest quality standards. This role bridges field operations and leadership, with a focus on readiness, resource allocation, and real-time problem-solving to drive team success. As we continue to iterate the processes and procedures that ensure the highest installation quality and efficiency, this role will play an integral role by contributing to the knowledge base.

What You Will Do:

• Ensure daily readiness of field teams by coordinating tools, equipment, vehicles, parts, and job documentation.
• Act as the primary liaison between the field crew and internal departments such as logistics, procurement, and scheduling.
• Conduct site visits to provide support, coaching, and quality assurance for active installation projects.
• Monitor and enforce company safety standards and ensure compliance with local codes and regulations.
• Identify operational obstacles and work proactively to resolve issues that impact field productivity or installation timelines.
• Conduct pre-installation walkthroughs to ensure all project parameters
• Maintain an up-to-date understanding of the staffing needs based relevant business inputs.
• Train and mentor field technicians to improve workmanship, efficiency, and customer service.
• Review completed installations to ensure quality standards and customer expectations are met or exceeded.
• Support warranty and rework investigations and help implement corrective action plans.
• Provide performance feedback and assist with evaluations of field team members.
• Collaborate with senior leadership to develop and refine operational procedures and best practices.

What You Bring:

• Master Licensed HVAC/R (Required)
• MHIC license (Required)
• Proven experience as an HVAC install team member and team lead.
• HVAC NATE and Section 608 certification preferred.
• 5+ years in a management role, overseeing field teams.
• Strong knowledge of HVAC systems including heat pumps.
• Ability to lead, coach, and motivate field personnel.
• Ability to read blueprints and schematics.
• Familiarity with building codes and regulations.
• Excellent English communications and customer service skills.
• Proficiency with scheduling software, mobile work apps, field management tools and general business tools expertise.
• Valid driver's license and clean driving record.
• Excellent problem-solving and organizational skills.
• Follows OSHA Electrical Standard
• Follows the Occupational Safety and Health Administration's Lockout/Tagout (LOTO) standard

Job Type: Full-time, Permanent

Pay: $110,000 - $120,000 per annum

Benefits:

• Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson
• Health Insurance premium 85% paid by Jetson
• Education Support
• Parental Leave Top Up
• Tools Provided
• Uniform Provided
• Lunch Provided
• 401k program

Work Location: In person - Columbia, MD

U.S. Roles Jetson is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, or gender identity. If you require accommodation during the recruitment process, please contact us.

Canada Roles Jetson is an equal opportunity employer committed to inclusive hiring. We do not discriminate on any ground protected under applicable human rights legislation. If you require accommodation at any stage of the recruitment process, please contact us.