HVAC Office Manager & Dispatch Coordinator

Aire Serv Heating and Air Conditioning®; Boca Raton (FL); Vor Ort; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

Aire Serv Heating and Air Conditioning, a global franchise, seeks a committed Office Manager for a full-time, on-site role in Boca Raton, FL. You will oversee daily office operations, schedule appointments, dispatch service technicians, and maintain accurate records and files.

The ideal candidate has strong communication and customer service skills, experience with Service Titan (HVAC experience preferred), and a high school diploma.

Qualifikationen

• Strong communication and customer service skills to interact professionally with clients, team members, and vendors.
• Proficiency in administrative assistance and office administration, including scheduling, recordkeeping, and organizing workflows.
• Comfort with office equipment and basic computer applications (e.g., email, spreadsheets, CRM or dispatch systems).
• Previous experience in an office management, administrative, or customer service role, preferably in a service or trades environment.
• Ability to prioritize tasks, manage time effectively, and maintain attention to detail in a fast-paced setting.
• High school diploma or equivalent required; additional education or relevant certifications in business or office administration are a plus.
• Reliability, integrity, and a commitment to providing inclusive, respectful service to all customers and colleagues.

Aufgaben

• Answer inbound and make outbound customer calls professionally
• Schedule appointments and dispatch technicians
• Manage leads, inventory, and daily work assignments
• Complete work orders and maintain accurate records
• Resolve customer concerns and follow up on service requests; Support sales and marketing efforts to generate additional business
• Organize office operations, procedures, and purchase orders
• Assist with other administrative duties and cross-training as needed

Kenntnisse

Communication skills

Customer service

Office administration

Scheduling

CRM experience

Ausbildung

High school diploma or equivalent

Tools

Service Titan

CRM software

Dispatch systems

Jobbeschreibung

Aire Serv Heating and Air Conditioning, a global franchise, seeks a committed Office Manager for a full-time, on-site role in Boca Raton, FL. You will oversee daily office operations, schedule appointments, dispatch service technicians, and maintain accurate records and files.

The ideal candidate has strong communication and customer service skills, experience with Service Titan (HVAC experience preferred), and a high school diploma.