HVAC Lead Generator – Retail Appointments

McCrea Way; Maryland; On-site; USD 25,000 - 28,000; Full time

Job summary

McCrea Heating & Air Conditioning Services of MD, LLC. is seeking a Lead Generator for our Columbia, MD retail operations. The role focuses on engaging customers, identifying HVAC needs, promoting services, and scheduling appointments for consultations, upgrades, or replacements.

This position supports both full-time and part-time shifts across weekdays and weekends. The ideal candidate welcomes interaction, communicates clearly, and is motivated to exceed lead-generation goals while maintaining

Qualifications

• Strong verbal communication and interpersonal skills.
• Comfortable approaching and engaging with customers in a retail environment.
• Friendly, outgoing, professional, and customer-focused demeanor.
• Self-motivated, dependable, and able to work independently.
• Previous retail, customer service, sales, or lead-generation experience preferred but not required.
• Reliable transportation to and from the assigned work location.
• Ability and willingness to learn company services, products, and lead-generation processes through training.
• Ability and willingness to work a flexible schedule, including evenings and weekends.

Responsibilities

• Greet and engage retail customers in a friendly, professional, and approachable manner.
• Initiate conversations with customers to identify potential heating and cooling needs and interest in HVAC services.
• Promote McCrea Heating & Air Conditioning Services and educate customers on available HVAC services and solutions.
• Identify qualified sales opportunities and schedule appointments for HVAC consultations, equipment replacements, or upgrades.
• Work collaboratively with store personnel to maximize lead-generation opportunities and maintain a positive customer experience.
• Accurately record customer information, leads, and scheduled appointments in accordance with company procedures.
• Meet established lead-generation and appointment-setting goals.
• Participate in training to develop product knowledge, customer engagement, and sales skills.
• Assist with the setup, maintenance, and breakdown of promotional materials and displays as needed.
• Maintain a professional appearance and demeaner while representing the company positively while interacting with customers.
• Contribute ideas and feedback to improve lead-generation strategies and customer engagement.

Skills

Strong verbal communication

Customer service experience

Sales or lead-generation experience

Job description

McCrea Heating & Air Conditioning Services of MD, LLC. is seeking a Lead Generator for our Columbia, MD retail operations. The role focuses on engaging customers, identifying HVAC needs, promoting services, and scheduling appointments for consultations, upgrades, or replacements.

This position supports both full-time and part-time shifts across weekdays and weekends. The ideal candidate welcomes interaction, communicates clearly, and is motivated to exceed lead-generation goals while maintaining