HVAC Lead Generator - In-Store Customer Outreach

McCrea Heating & Air Cond; Marlow Heights (MD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Retirement Plan

Company-Paid Life Insurance

Paid Time Off (PTO)

Training and Professional Development

Job summary

McCrea Heating & Air Conditioning Services is seeking a Lead Generator to engage retail customers across Beltsville, Laurel, and Columbia, MD, generating qualified HVAC leads and scheduling appointments for consultations or upgrades.

The role demands strong communication, a welcoming retail presence, and the ability to work flexible hours including weekends. Primary duties include promoting HVAC services, capturing leads, and supporting store teams to maximize customer engagement.

Qualifications

• Strong verbal communication and interpersonal skills.
• Comfortable approaching and engaging with customers in a retail environment.
• Friendly, outgoing, professional, and customer-focused demeanor.
• Self-motivated, dependable, and able to work independently.
• Previous retail, customer service, sales, or lead-generation experience preferred but not required.
• Reliable transportation to and from the assigned work location.
• Ability and willingness to learn company services, products, and lead-generation processes through training.
• Ability and willingness to work a flexible schedule, including evenings and weekends.

Responsibilities

• Greet and engage retail customers in a friendly, professional, and approachable manner.
• Initiate conversations with customers to identify potential heating and cooling needs and interest in HVAC services.
• Promote McCrea Heating & Air Conditioning Services and educate customers on available HVAC services and solutions.
• Identify qualified sales opportunities and schedule appointments for HVAC consultations, equipment replacements, or upgrades.
• Work collaboratively with store personnel to maximize lead-generation opportunities and maintain a positive customer experience.
• Accurately record customer information, leads, and scheduled appointments in accordance with company procedures.
• Meet established lead-generation and appointment-setting goals.
• Participate in training to develop product knowledge, customer engagement, and sales skills.
• Assist with the setup, maintenance, and breakdown of promotional materials and displays as needed.
• Maintain a professional appearance and demeanor while representing the company positively while interacting with customers.
• Contribute ideas and feedback to improve lead-generation strategies and customer engagement.

Skills

Strong verbal communication

Customer engagement

Retail environment experience

Self-motivation

Reliability & transportation

Job description

McCrea Heating & Air Conditioning Services is seeking a Lead Generator to engage retail customers across Beltsville, Laurel, and Columbia, MD, generating qualified HVAC leads and scheduling appointments for consultations or upgrades.

The role demands strong communication, a welcoming retail presence, and the ability to work flexible hours including weekends. Primary duties include promoting HVAC services, capturing leads, and supporting store teams to maximize customer engagement.