HVAC Installations Coordinator: Logistics & Customer-Focus

Aire Serv of Smith County; Branson (MO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay based on experience

Paid training

Paid holidays

Paid vacation

Retirement plan

Advancement opportunities

Team-first culture

Job summary

Aire Serv of Smith County is seeking an Installation, Parts & Equipment Coordinator to be the hub connecting our sales team, installation crews, warehouse, vendors, and customers—making sure every HVAC installation is fully prepared, scheduled correctly, and completed with excellence.

You'll thrive on organization, planning, and ensuring nothing falls through the cracks, delivering an outstanding customer experience and supporting our team’s success.

Qualifications

• Experience in HVAC, Plumbing, Construction, Home Services, or Project Coordination.
• ServiceTitan experience is a plus.
• Experience with permits, scheduling, or logistics is helpful.
• Strong computer and administrative skills.
• Excellent written and verbal communication.
• High level of organization and accuracy.

Responsibilities

• Schedule HVAC system installations and coordinate technicians, installers, warehouse staff, and sales.
• Order and track equipment and parts; ensure jobs are prepared before installation day.
• Communicate with customers throughout the installation process and prepare permits and registrations.
• Register equipment, maintain records in ServiceTitan, and verify invoices and documentation.
• Complete post-installation follow-up calls to ensure customer satisfaction.
• Assist with financing paperwork and manufacturer warranty processing.
• Support Customer Service during peak seasons.

Skills

Organization

Attention to detail

Problem solving

Communication

Multitasking

Team collaboration

Planning

Tools

ServiceTitan

Job description

Aire Serv of Smith County is seeking an Installation, Parts & Equipment Coordinator to be the hub connecting our sales team, installation crews, warehouse, vendors, and customers—making sure every HVAC installation is fully prepared, scheduled correctly, and completed with excellence.

You'll thrive on organization, planning, and ensuring nothing falls through the cracks, delivering an outstanding customer experience and supporting our team’s success.