HVAC Install Operations Lead: Grow Teams and Deliver Quality

Best Care Home Services: Plumbing, Heating, and Air; Bartlett (TN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay with monthly bonus

Medical, dental, and vision coverage

401k with employer matching

Paid time off and six holidays

Company vehicle and fuel card

Honest, respectful team culture

Job summary

Best Care Home Services: Plumbing, Heating, and Air is seeking an experienced Residential HVAC Install Manager who leads installers and ensures high-quality installations and customer satisfaction. You will drive daily operations, coach the team, and maintain strong margins while upholding safety standards.

You will collaborate with service managers, manage permits and training, and participate in leadership meetings. ServiceTitan experience is a plus.

Qualifications

• Five years of HVAC install experience.
• Experience in a leadership position.
• Track record of inspiring people and helping them grow.
• Proven ability to drive team performance and hit business goals.
• Ability to juggle priorities in a fast-paced environment.
• Strong organization and attention to detail.
• Confident, clear communication and presentation skills.

Responsibilities

• Lead daily install operations and own the department’s monthly gross margin goals.
• Coach and develop your team through monthly one-on-ones, ride-alongs, and weekly training.
• Build a quarterly training plan and partner with service managers on technical training.
• Keep quality and safety high.
• Handle customer concerns with the goal of 100% satisfaction.
• Ensure permits and inspections pass the first time.
• Collaborate with Warehouse and Fleet Manager on monthly truck inspections and inventory counts.
• Partner with the Director of People on staffing plans.
• Participate in leadership meetings, the daily huddle, weekly L10, and monthly reviews.

Skills

Leadership

Team development

Operations management

Customer satisfaction focus

Communication

Time management

Mentoring

Strategic planning

Presentation skills

Tools

ServiceTitan

Job description

Best Care Home Services: Plumbing, Heating, and Air is seeking an experienced Residential HVAC Install Manager who leads installers and ensures high-quality installations and customer satisfaction. You will drive daily operations, coach the team, and maintain strong margins while upholding safety standards.

You will collaborate with service managers, manage permits and training, and participate in leadership meetings. ServiceTitan experience is a plus.