HVAC Install Coordinator - Fast-Paced, Customer-Focused

Ace Hardware Corporation; King of Prussia (PA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401(k) retirement savings plan with 1:

Comprehensive health coverage (medical

Paid time off & holidays

Career growth opportunities

Warehouse merchandise discount

Employee Assistance Program

Job summary

Ace Hardware Home Services, Inc. in the Philadelphia area is seeking an Installation Coordinator to manage installation projects, schedule crews, and ensure timely completion with top-tier customer satisfaction.

A high school diploma is required; strong multitasking, communication, and proficiency with Microsoft Office are essential. Experience with Service-Titan is a plus, and you will work closely with sales to book installations.

Qualifications

• High school diploma or equivalent.
• Ability to multi-task with a high level of accuracy and attention to detail and prioritization.
• Strong communication skills, written and verbal.
• Proficient with Microsoft Suite including Word, PowerPoint, Excel, and Outlook.
• Prior customer service experience is a PLUS!!!
• Experience with Service-Titan preferred but not required.

Responsibilities

• Communicate with the sales team to book solid installations
• Schedule installations and assign install crews in Service-Titan
• Keep in communication with customers regarding scheduling and timelines for completion
• Prepare any permits or needed documents prior to installation
• Maintain and update the Install Boards
• Ensure proper equipment has been recorded in the customers records
• Register all equipment as needed
• Register rebates for the company and customers as needed
• Assist customers with scheduling inspections or any post-installation matters
• Make post-installation follow-up calls to achieve the highest level of customer satisfaction

Skills

Multitasking

Communication skills

Microsoft Suite

Customer service experience

Education

High school diploma

Tools

Service-Titan

Job description

Ace Hardware Home Services, Inc. in the Philadelphia area is seeking an Installation Coordinator to manage installation projects, schedule crews, and ensure timely completion with top-tier customer satisfaction.

A high school diploma is required; strong multitasking, communication, and proficiency with Microsoft Office are essential. Experience with Service-Titan is a plus, and you will work closely with sales to book installations.