HVAC Inside Sales Consultant

TrustalRecruiting; Orrville (OH); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Paid time off

Paid holidays

401(k) retirement plan

Weekly pay

Job summary

Aire Serv of Northeast Ohio is seeking an Inside HVAC Sales Consultant to manage a desk with ~700 warm inbound warranty leads per year. The role offers a guaranteed base salary and uncapped commissions, backed by a transparent leadership culture and mentorship.

This on-site position in Orrville, OH focuses on consultative phone closings, pricing proposals, and coordinated scheduling with technicians, aiming for strong annual earnings through ongoing leads and a robust commission structure.

Qualifications

• 2–5 years of experience in HVAC parts counter sales, service dispatch, inside home service sales, or warranty coordination.
• Proven familiarity with HVAC system assemblies and terminology to order correct parts and explain failure points to customers.
• Strong phone closing ability and consultative objection-handling skills.
• Experience using customer databases; ServiceTitan is a major plus.
• Must reside within a 30-minute commute of the Orrville, OH facility.

Responsibilities

• Serve as the primary account owner for inbound Home Shield warranty leads annually.
• Close sales over the phone by educating homeowners on replacement vs. repairs and leveraging coverage.
• Build precise system pricing proposals through the Home Shield platform.
• Follow up to answer questions, guide financing, and secure signed contracts.
• Manage repair workflows: diagnose failures, source parts, obtain warranty approvals.
• Coordinate installation/repair timetables with field staff and leadership.
• Maintain accurate customer logs and revenue pipelines in ServiceTitan.

Skills

HVAC sales

Phone closing

Consultative selling

CRM experience

Warranty coordination

Tools

ServiceTitan

CRM software

Job description

Inside HVAC Sales Consultant | $52K Base + Uncapped Commission ($104K+ OTE) | 100% Inbound Warm Leads

About the Company

At Aire Serv of Northeast Ohio, we have built a workplace rooted in transparent leadership, clear expectations, real advancement opportunities, and massive financial rewards. Our owner set out to build a company where he personally would want to work - a business where employees genuinely look forward to coming in, feel respected, and build lasting careers. We operate on radical transparency: every team member has the owner’s personal cell phone number, and regular meetings openly walk through company performance, revenue milestones, operational challenges, and bonus structures.

Having recently expanded across five territories, Aire Serv of Northeast Ohio is in full growth mode. We provide our team members with the stability of a trusted regional brand alongside the uncapped earning potential of an entrepreneurial business unit. If you want your hard work directly rewarded with substantial income and clear advancement, this is where you belong.

About the Role

Operating 100% on-site out of our Orrville, OH facility, the Inside HVAC Sales Consultant serves as the general manager of a high-volume, dedicated business unit backed a large volume of pre-qualified, warm Home Shield warranty leads each year. There is zero cold calling, zero door-to-door prospecting, and zero windshield time putting wear-and-tear on your personal vehicle. Your day-to-day role balances two essential functions:

• The Replacement Engine (Your Commission Driver): Approximately 15% of inbound warranty claims involve systems that have suffered catastrophic failure. Your primary objective is consultative phone closing—educating homeowners on how to leverage their Home Shield coverage to secure massive replacement discounts (often landing a $12,000 system for roughly $9,000). At a standard 15% close rate, you will consistently exceed the six-figure mark.
• The Repair Engine (Your Operational Backbone): Roughly 85% of inbound warranty calls require parts repair rather than full replacement. You will evaluate technician diagnostic notes, price and order OEM/aftermarket replacement parts, handle warranty authorizations, and coordinate scheduling with our field staff and Operations Manager. This administrative workflow is fully protected by your steady $52,000 base salary.

To ensure immediate success, you will receive direct mentorship and specialized training from the premier Aire Serv operator in Palatine who pioneered this exact warranty conversion model.

What's In It for You

• Guaranteed Base Salary: $25.00/hour ($52,000/year base safety net), paid weekly.
• Generous Commission Structure: Base commission of $500 per closed replacement system.
• Tiered Milestone Accelerators: Earn $500 per unit for sales 1–75, $600 per unit for sales 76–100, and $750 per unit for every sale over 101.
• Maintenance Agreement Spiffs: Earn an additional $25 for every annual protection/maintenance plan attached to a repair.
• Onboarding Protection: Guaranteed $1,000/month commission draw for your first 60 days while ramping up and mastering the Home Shield system.
• On-Target Earnings (OTE): $104,500 at target pace (105 closed sales), with high performers reaching $115,000+.
• Comprehensive Benefits: Medical, Dental, and Vision coverage available after 90 days.
• Paid Time Off (PTO): Generous accrued PTO program.
• Paid Holidays: 6 company-observed holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day).
• Retirement: 401(k) plan to build long-term wealth.
• Work-Life Quality: 100% office-based comfort—no crawling into hot attics, working in freezing crawlspaces, or dealing with winter road hazards.

Core Responsibilities

• Serve as the primary account owner for approximately 700 inbound Home Shield warranty leads annually.
• Consult with homeowners facing system breakdowns, educate them on the economics of full replacement versus short-term repairs, overcome warranty friction, and close sales over the phone.
• Build precise system pricing proposals directly through the Home Shield platform.
• Execute rigorous follow-up workflows to answer questions, guide homeowners through financing, and secure signed digital contracts.
• Manage the uncommissioned repair workflow for non-converted claims: diagnose system failure reports, source OEM and aftermarket parts (compressors, heat exchangers, coils, control boards, TXVs), and secure warranty approvals.
• Coordinate installation and repair timetables seamlessly with field technicians and operations leadership.
• Maintain accurate customer interaction logs, statuses, and revenue pipelines in ServiceTitan.

Required & Preferred Experience

• Experience: 2 to 5 years of experience in HVAC parts counter sales, service dispatch, inside home service sales, or warranty claims coordination. Burnt-out field service technicians seeking a clean, office-based role with strong earnings are encouraged to apply.
• Technical Knowledge: Proven familiarity with HVAC system assemblies and terminology (heat exchangers, coils, compressors, TXVs, control boards) to order correct parts and credibly explain failure points to customers.
• Sales Background: Demonstrated phone closing ability and consultative objection-handling skills.
• CRM & Software Skills: Experience using customer databases; direct hands-on experience with ServiceTitan is a major plus.
• Commute Requirement: Must reside strictly within a 30-minute commute radius of our Orrville, OH facility (Wayne, Stark, Holmes, or Medina counties).

Key Attributes for Success

• Grit & Volume Discipline: Ability to coordinate administrative repair logistics with high attention to detail without losing focus on lucrative closing opportunities.
• Tenacious Follow-Up: A closer who stays on top of open proposals, never lets deals stall, and follows through until signatures are secured.
• Consultative Communication: Exceptional ability to educate price-conscious warranty customers on the long-term value of total system replacement.
• Entrepreneurial Drive: A proactive professional who wants to take full ownership of a business unit and maximize uncapped earnings.

Why Join Us?

If you are tired of running emergency calls in freezing crawlspaces, accumulating wear-and-tear on your personal vehicle, or grinding through dead-end cold calls, this role provides the ultimate upgrade. Aire Serv of Northeast Ohio pairs a guaranteed $52,000 base safety net with close to a thousand warm inbound leads and a realistic mathematical path to $104,500+ in your first year. With full executive transparency, elite regional mentorship, and rapid growth, as our new Inside HVAC Sales Consultant, you hold the keys to running your own desk and maximizing your income.

Aire Serv of Northeast Ohio is an equal opportunity employer.