HVAC Inside Sales Associate - Customer-Focused Growth

U.S. Water Heating; Omaha (NE); On-site; USD 42,000 - 56,000; Full time

Job summary

U.S. Water Heating in Omaha seeks an Inside Sales Representative to assist customers by phone or in person, provide product information, advise, and generate orders.

You will ensure accurate quantities and timely service to keep homes and workplaces comfortable. Responsibilities include greeting customers, answering calls/emails/texts, sending quotes, processing warranties, supporting warehouse staff, and assisting the outside sales team.

Qualifications

• Excellent customer service and communication skills.
• Ability to lift up to 50 lbs and assist with warehouse duties.
• Experience with phone, email, and in-person customer interactions.
• Proficient in web-based parts lookup and order processing.

Responsibilities

• Greet and assist walk-in and will-call customers at the counter.
• Promptly answer incoming calls, emails, and texts.
• Prepare and send quotes with accuracy and speed.
• Process warranties and assist warehouse staff as needed.
• Assist outside sales team with customer requests and orders.

Skills

Phone communication

Customer service

Order processing

Conflict resolution

Inventory awareness

Team collaboration

Tools

Order processing software

Job description

U.S. Water Heating in Omaha seeks an Inside Sales Representative to assist customers by phone or in person, provide product information, advise, and generate orders.

You will ensure accurate quantities and timely service to keep homes and workplaces comfortable. Responsibilities include greeting customers, answering calls/emails/texts, sending quotes, processing warranties, supporting warehouse staff, and assisting the outside sales team.