HVAC General Manager: Growth, Operations & Leadership

Mac-Heating-; Franklin Park (NC); On-site; USD 90,000 - 125,000; Full time

Job summary

MAC Heating & Air Conditioning, Inc. in Brevard, NC seeks an experienced General Manager to lead day-to-day operations across sales, service, and installation teams. The role focuses on delivering high-quality HVAC services, driving profitability, and ensuring customer satisfaction.

The GM will oversee budgeting, forecasting, pricing, and cross-functional collaboration with field technicians, office staff, and sales personnel to achieve growth and operational excellence.

Qualifications

• Proven experience as a General Manager within the HVAC industry or a similar field.
• Strong understanding of HVAC systems, equipment, and services.
• Exceptional leadership, communication, and team management skills.
• Experience managing financials, including budgeting, forecasting, and P&L responsibility.
• Sales and business development expertise, with the ability to grow customer relationships and revenue streams.
• Knowledge of modern business operations, including CRM. Service Titan is a plus.
• Excellent problem-solving, organizational, and decision-making abilities.
• Ability to thrive in a fast-paced environment, managing multiple priorities and deadlines.
• Valid driver's license and a clean driving record.

Responsibilities

• Lead and manage the overall operations of the HVAC business, including sales, service, and installation teams.
• Develop and implement strategies to drive business growth, enhance customer satisfaction, and improve operational efficiency.
• Collaborate with the executive team to set short and long-term goals, ensuring alignment with company vision and objectives.
• Oversee daily operations to ensure smooth functioning of all departments, including HVAC installations, service calls, and maintenance contracts.
• Optimize the efficiency of workflows and processes, identify areas for improvement and ensure timely project completion.
• Manage scheduling, dispatching, and resource allocation to meet customer demands and service excellence.
• Prepare and manage annual budgets, ensuring the company meets its financial targets for revenue, profitability, and expenses.
• Analyze financial reports, identify areas of improvement, and implement cost-saving initiatives without compromising service quality.
• Manage pricing strategies, cost control, and purchasing decisions to improve profit margins.
• Drive business development initiatives to grow market share and expand customer base, including both residential and commercial accounts.
• Work closely with the sales team to develop competitive bids, close new business, and maintain strong client relationships.
• Identify opportunities to cross-sell or upsell HVAC services to existing customers.
• Maintain high levels of customer satisfaction by ensuring the team delivers outstanding service and support.
• Address customer complaints and concerns in a timely and professional manner, ensuring long-term customer loyalty.
• Implement feedback mechanisms to continuously improve service delivery and customer experience.
• Recruit, train, and develop a high-performing team of HVAC technicians, sales staff, and office personnel.

Skills

Leadership

Operations management

Sales

Budgeting

P&L

CRM

Service Titan

Communication

Team development

Tools

Service Titan

Job description

MAC Heating & Air Conditioning, Inc. in Brevard, NC seeks an experienced General Manager to lead day-to-day operations across sales, service, and installation teams. The role focuses on delivering high-quality HVAC services, driving profitability, and ensuring customer satisfaction.

The GM will oversee budgeting, forecasting, pricing, and cross-functional collaboration with field technicians, office staff, and sales personnel to achieve growth and operational excellence.