HVAC Field Training Lead — Mentor Technicians

Horne Heating and Air Conditioning Inc.; Charlotte (NC); Vor Ort; USD 36.000 - 39.000; Vollzeit

Benefits dieser Stelle

Base pay $26-$28 per hour

Trainer bonuses and incentives

Monday-Friday schedule

Medical, dental, vision, life, and affin

Paid holidays and birthday off

Paid time off beginning first year

401(k) with company matching

HVAC education & leadership training

Career path into service leadership

Employee appreciation events

Zusammenfassung

Horne Heating and Air Conditioning is seeking an HVAC Field Training Supervisor in Charlotte, NC. This hands-on leadership role develops service technicians through ride-alongs, coaching, troubleshooting support, and ongoing training, while staying connected to the field.

You will elevate technicians' diagnostic abilities, communication, workmanship, and overall performance, guiding the team toward consistent service standards and career growth within the company.

Qualifikationen

• Extensive residential or light commercial HVAC service experience.
• Advanced HVAC diagnostic and troubleshooting knowledge.
• EPA 608 Type II or Universal Certification required.
• Strong ability to explain technical concepts to developing technicians.
• Leadership skills and a genuine interest in coaching others.
• Professional communication and interpersonal abilities.
• Strong organization and documentation skills.
• Ability to provide constructive feedback and hold team members accountable.
• Commitment to continued technical and leadership development.
• Ability to complete required Indoor Air Quality and SBE training.

Aufgaben

• Coach technicians during field ride-alongs and customer appointments.
• Evaluate diagnostic skills, technical knowledge, and service performance.
• Help technicians strengthen HVAC troubleshooting techniques.
• Provide practical guidance when technicians encounter challenging service calls.
• Train team members on proper service procedures and technical standards.
• Develop technicians' customer communication and professionalism.
• Review completed calls and provide actionable coaching.
• Assist with technical meetings and structured training sessions.
• Track employee development and identify areas requiring additional training.
• Partner with service leadership to improve technician performance and consistency.
• Serve as an experienced technical resource for the service team.

Kenntnisse

Leadership

Coaching

Diagnostics

Communication

Organization

Tools

ServiceTitan

Jobbeschreibung

Horne Heating and Air Conditioning is seeking an HVAC Field Training Supervisor in Charlotte, NC. This hands-on leadership role develops service technicians through ride-alongs, coaching, troubleshooting support, and ongoing training, while staying connected to the field.

You will elevate technicians' diagnostic abilities, communication, workmanship, and overall performance, guiding the team toward consistent service standards and career growth within the company.