HVAC Field Technician & Customer Support (Hybrid)

A. O. Smith Corp; Lebanon (TN); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical and dental insurance

Company-sponsored life insurance

Retirement security savings plan

Short- and long-term disability

Tuition assistance

Job summary

A.O. Smith Corp in Lebanon, TN is seeking a qualified HVAC Technician to provide phone and field service support, assist training programs, and resolve customer issues with product guidance.

The role requires a one-year certificate and 2–4 years HVAC experience or equivalent, with strong MS Word/Excel and customer service skills. Experience with PLCs or JDE is a plus; hybrid work model offered.

Qualifications

• One-year certificate from college or technical school and two to four years HVAC related experience, or equivalent combination of education and experience.
• Proficient in Microsoft Word and Excel.
• Customer service experience.
• Electrical or Mechanical experience.
• HVAC experience.
• Preferred: Control Systems (PLCs), Building Integration Systems, JDE, or Agile.

Responsibilities

• Respond to customer inquiries on the telephone, through on‑line networks, and by mail.
• Communicate with customers to help them understand how to use the product properly.
• Handle customer problems that appear to arise from the use of the product.
• Handle requests for replacing defective parts.
• Complete, maintain, and process pertinent paperwork and records.
• Perform limited field service on Company products as required.
• Assist in preparation of Technical Service Bulletins to provide product related information to the field.
• Understand and troubleshoot water heater piping applications and limited boiler piping applications.
• Provide assistance to other departments as needed.
• Other responsibilities may be assigned as needed.

Skills

HVAC experience

Customer service

Microsoft Word

Microsoft Excel

Electrical experience

Mechanical experience

Tools

Control Systems (PLCs)

JDE

Agile

Job description

A.O. Smith Corp in Lebanon, TN is seeking a qualified HVAC Technician to provide phone and field service support, assist training programs, and resolve customer issues with product guidance.

The role requires a one-year certificate and 2–4 years HVAC experience or equivalent, with strong MS Word/Excel and customer service skills. Experience with PLCs or JDE is a plus; hybrid work model offered.