HVAC Field Service Technician & Tech Support

A. O. Smith Corporation; Lebanon (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation package

Medical and dental insurance

Company-sponsored life insurance

Retirement security savings plan

Short- and long-term disability برامج

Tuition assistance

Job summary

A. O. Smith Corporation is seeking a knowledgeable customer service specialist to support phone inquiries, field service visits, and training programs. You will help customers understand product use and resolve issues, with a focus on HVAC systems and water heating solutions.

Responsibilities include handling inquiries by phone, online, or mail, processing paperwork, and assisting in the creation of service bulletins while collaborating with other departments to ensure top-quality support.

Qualifications

• One-year certificate from college or technical school.
• Two to four years HVAC related experience.
• Proficient in Microsoft Word and Excel.
• Customer service experience required.
• Electrical or mechanical experience preferred; HVAC experience required.

Responsibilities

• Respond to customer inquiries on the telephone, through on-line networks, and by mail.
• Communicate with customers to help them understand how to use the product properly.
• Handle customer problems that appear to arise from the use of the product.
• Handle requests for replacing defective parts.
• Complete, maintain, and process pertinent paperwork and records.
• Perform limited field service on Company products as required.
• Assist in preparation of Technical Service Bulletins to provide product related information to the field.
• Understand and troubleshoot water heater piping applications and limited boiler piping applications.
• Provide assistance to other departments as needed.
• Other responsibilities may be assigned as needed.

Skills

Microsoft Word

Microsoft Excel

Customer service

HVAC experience

Education

One-year certificate from college or technical school

Tools

JDE

Agile

Job description

A. O. Smith Corporation is seeking a knowledgeable customer service specialist to support phone inquiries, field service visits, and training programs. You will help customers understand product use and resolve issues, with a focus on HVAC systems and water heating solutions.

Responsibilities include handling inquiries by phone, online, or mail, processing paperwork, and assisting in the creation of service bulletins while collaborating with other departments to ensure top-quality support.