HVAC Field Service Technician

BROAD USA; Hackensack (NJ); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

BROAD U.S.A. is seeking an HVAC Field Service Technician to service and maintain cooling, heating, and ventilation systems for buildings across the New York Tri-State area. The role involves hands-on work on site, travel, and coordinating with customers to ensure optimal performance.

The ideal candidate has 2+ years in HVAC, a high school diploma or equivalent, and strong problem-solving skills. EPA/OSHA certifications are preferred, with safety and teamwork emphasized.

Qualifications

• US work authorization is required.
• High School Diploma or equivalent; 2+ years HVAC experience; technical school preferred.
• Physically demanding role; ability to lift up to 40 lbs regularly.
• Willing to travel and work overtime/weekends as needed.
• EPA and OSHA certifications preferred.

Responsibilities

• Perform preventative maintenance, diagnosis and repair for HVAC systems.
• Provide technical support for new chiller installation, startup and commissioning.
• Demonstrate and train customers how to use their system properly.
• Create and build strong relationships with customers and exceed expectations.
• Communicate findings to customers and managers to ensure satisfaction.
• Keep track of service calls and represent the company at customer sites.
• Maintain safety-first attitude and flexibility for overtime and weekends.

Skills

Strong organizational skills

Teamwork

Troubleshooting

Problem solving

Customer service

Education

High School Diploma or equivalent

Technical School or formal HVAC training

Job description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

About us: BROAD U.S.A. is a privately held company headquartered in Hackensack New Jersey. Relying on our innovative and environmental-friendly technologies, BROAD U.S.A. supplies non-electric central air conditioning powered by hot water, steam, waste/process heat or natural gas. We are committed to optimizing energy efficiency for clients in Commercial, Industrial and Government markets, and to greatly reducing our customers’ carbon footprint. BROAD also specializes in Air Purification, Filtration and Ventilation (ERV) systems.

About the role: We are seeking an HVAC Field Service Technician to service HVAC equipment and systems for maintaining cooling, heating, and ventilation to buildings and facilities throughout but not limited to the New York Tri-State area.

Responsibilities

• Perform preventative maintenance, diagnosis and repair for HVAC system
• Provide technical support for new chiller installation, startup and commissioning
• Demonstrate and train customers how to use their system properly
• Create and build strong relationships with customers, provide remarkable service, and surpass customers’ expectations
• Communicating with customers and managers regarding service findings is essential, ensuring customer satisfaction.
• Keep track of service calls
• Represent the company by serving as the direct customer contact for our products and equipment, ensuring customer satisfaction by identifying, diagnosing and repairing equipment and systems at customer’s location.
• Display team effort and dedication to customer by maintaining flexibility to work overtime and weekends as the business requires, including occasional overnight work
• Keep the management team in loop about customer’s satisfaction, any potential sales opportunities and any recurring problems
• Other tasks as assigned
• Possess and respect a safety-first attitude

Qualifications

• US work authorization
• A High School Diploma or equivalent is required, and typically 2 plus years of experience in HVAC. Technical School or formal training is preferred.
• This position is highly physical and requires regular use of hands, stooping, kneeling and climbing ladders. It requires employees to regularly lift and/or move up to 10 lbs., frequently lift and/or move up to 40 lbs. and occasionally lift and/or move more than 40 lbs.
• This role may involve exposure to variable weather conditions, moving mechanical parts, heights, noisy operating equipment and other variable environmental conditions based on location
• Strong organizational skills, positive attitude and an ability to learn and grow quickly
• Must be capable of working independently or in a team
• Confident, articulate and professional speaking abilities.
• Ability to travel and work overtime/weekend as needed
• Ability to review plans, diagrams and flow charts
• Demonstrate a high level of trouble shooting skills, critical thinking and problem solving skills
• A general knowledge of electronics is required
• Valid driver’s license and clean DMV record
• Strong knowledge of relative safety standard/good practice and willingness to use PPE
• EPA certification and OSHA certification preferred

Compensation

• Competitive salary
• Medical/dental/vision insurance
• Retirement plan

BROAD U.S.A. is an equal opportunity employer