HVAC Field Service Supervisor — Lead Technicians & Safety

Ambient; Portland (OR); On-site; USD 126,000 - 154,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K match

Front-loaded PTO

Tuition reimbursement

Wellness reimbursement

Volunteer time

Costco reimbursement

Job summary

Johnson Barrow is a leading HVAC equipment provider in the Pacific Northwest. The Service Field Supervisor will lead Field Service Technicians, coach teams, and ensure safe, efficient operations aligned with customer expectations.

You will drive scheduling, performance monitoring, and service quality while promoting a culture of safety, accountability, and continuous improvement across the division.

Responsibilities

• Provide leadership, coaching, and accountability for HVAC Field Service Technicians and Lead Service Technicians within the assigned division.
• Oversee daily field operations to ensure work is performed safely, efficiently, and in accordance with company standards.
• Coordinate technician scheduling, workforce planning, and resource allocation to meet customer and operational requirements.
• Monitor team performance, productivity, service quality, and documentation quality to achieve divisional goals.
• Promote and maintain a strong culture of safety, accountability, and continuous improvement.
• Support technician development through coaching, performance review, training, goal establishment, and certification efforts.
• Partner with Lead Service Technicians to identify skill gaps, training needs, and career development opportunities.
• Conduct safety meetings, field observations, and corrective actions to ensure compliance with company and regulatory standards.
• Review and maintain tooling, equipment, and service vehicle inventory.
• Regularly review technician work reports and documentation to ensure timeliness, quality, consistency, and communication improvements.
• Maintain strong customer relationships by resolving customer concerns and escalated service issues in a timely and professional manner.
• Identify opportunities to improve operational efficiency, service delivery, and workforce utilization.
• Collaborate regularly with Service Leadership, Sales, and Administrative teams to maintain strong relationships, open communication channels, and to capture coordination improvement opportunities.
• Meet and collaborate regularly with Equipment Sales teams to overview upcoming work, strategize on execution, and ensure alignment of goals on a project-to-project basis.
• Provide hands-on training, technical guidance, and field support to technicians as needed.
• Perform complex equipment startups, repairs, troubleshooting, and maintenance in situations requiring advanced technical expertise.
• Serve as a backup field resource during emergency situations, staffing shortages, and high-priority customer events to ensure operational continuity and customer satisfaction.
• No 24-hour on-call rotations
• No mandatory weekend work
• Work with cutting-edge HVAC technology and controls
• Competitive pay with opportunities for growth
• Performance-based bonus opportunities linked to individual and company success
• 401K contribution matching
• Health, dental, vision, and life insurance and more
• Manufacturer Training
• Tuition reimbursement and support for certifications and career advancement
• $600 annual wellness reimbursement
• Front-loaded paid time off
• Costco membership reimbursement
• Paid volunteer time annually and donation matching up to $1,000
• Stable workload and a team that respects work-life balance

Job description

Johnson Barrow is a leading HVAC equipment provider in the Pacific Northwest. The Service Field Supervisor will lead Field Service Technicians, coach teams, and ensure safe, efficient operations aligned with customer expectations.

You will drive scheduling, performance monitoring, and service quality while promoting a culture of safety, accountability, and continuous improvement across the division.