HVAC Field Service Supervisor: Lead Tech Team & Safety

Upchurch; Brandon (MS); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holiday pay

Opportunities for professional develop

Job summary

Upchurch is seeking an HVAC Field Service Supervisor to oversee daily field operations, mentor technicians, and ensure efficient scheduling of service calls and PM tasks. You will manage customer accounts, maintain safety standards, and support inventory and equipment for field crews.

This role requires 4–6 years of HVAC experience, a valid HVAC license, EPA certification, and strong leadership and communication skills. MS-based position with competitive benefits.

Qualifications

• 4–6 years of HVAC experience.
• HVAC license and EPA Certification.
• Strong leadership and customer service skills.

Responsibilities

• Supervise, mentor, and support HVAC service technicians.
• Schedule and coordinate daily service calls and preventative maintenance.
• Manage assigned customer accounts, open work orders, and PM task lists.
• Ensure high-quality workmanship and compliance with codes and company standards.
• Provide advanced technical support and assist with complex troubleshooting.
• Handle customer concerns, escalations, and communication.
• Monitor labor, productivity, and service profitability.
• Maintain tools, vehicles, and inventory for field operations.
• Promote and enforce safety policies, OSHA/EPA compliance, and proper PPE use.

Skills

Leadership

Communication

Customer service

Problem solving

Tools

Dispatching software

Service management software

Job description

Upchurch is seeking an HVAC Field Service Supervisor to oversee daily field operations, mentor technicians, and ensure efficient scheduling of service calls and PM tasks. You will manage customer accounts, maintain safety standards, and support inventory and equipment for field crews.

This role requires 4–6 years of HVAC experience, a valid HVAC license, EPA certification, and strong leadership and communication skills. MS-based position with competitive benefits.