HVAC Field Service Supervisor: Lead & Elevate Service

Airtron Heating & Air Conditioning; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Airtron Heating & Air Conditioning in Austin, TX is seeking a Home Service Supervisor to lead a team of service technicians, drive excellent customer service, and uphold safety and quality standards on every job.

This leadership role focuses on coaching, scheduling, process improvements, and ensuring timely, professional field service while maintaining compliance with company policies. Travel to job sites is required and candidates should be able to manage a fast-paced environment.

Qualifications

• 5+ years HVAC or field service experience.
• 3+ years leadership of field teams.
• Proficiency with Microsoft Office.

Responsibilities

• Lead, coach, and develop a high-performing team of service technicians.
• Foster a customer-first culture focused on professionalism, responsiveness, and quality.
• Ensure safe, efficient, and productive day-to-day service operations.
• Support technicians in resolving customer concerns and delivering exceptional service.
• Monitor service quality, customer feedback, and operational performance.
• Coordinate staffing, scheduling, materials, and resources to meet customer needs.
• Ensure compliance with safety standards, company policies, and operational procedures.
• Recruit, train, and retain top talent.
• Identify opportunities to improve processes, efficiency, and the customer experience.
• Protect company assets, including vehicles, tools, equipment, and inventory.

Skills

HVAC experience

Leadership

Customer service

Communication

Office software

Tools

Microsoft Office

Job description

Airtron Heating & Air Conditioning in Austin, TX is seeking a Home Service Supervisor to lead a team of service technicians, drive excellent customer service, and uphold safety and quality standards on every job.

This leadership role focuses on coaching, scheduling, process improvements, and ensuring timely, professional field service while maintaining compliance with company policies. Travel to job sites is required and candidates should be able to manage a fast-paced environment.