HVAC Field Service Quality Expert

SPX Technologies; Olathe (KS); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) match

Educational assistance

Leadership development programs

Recognition programs

Job summary

SPX Technologies in Olathe, KS is seeking a field service professional to troubleshoot and repair Marley product quality and warranty issues in the field and at the plant. This role links plant quality with customer experience and spends roughly 50-75% of time in the field supporting customers.

The incumbent will diagnose routine quality issues, communicate the fix plan, and translate field fixes back to production to prevent recurrence.

Qualifications

• Associate or bachelor’s degree in a technical field.
• HVAC equipment service experience required.
• Strong troubleshooting and problem-solving abilities.
• Ability to effectively manage work, time and customer expectations.
• Strong interpersonal and verbal/written communication skills.
• Competency in basic computer and software skills (Word, Excel, Photo and video software).
• Strong technical aptitude.

Responsibilities

• Perform field service functions, including troubleshooting and maintenance.
• Represent Marley/SPX professionally to our customers and field partners.
• Clear and professional communication with customers and field partners on findings and scope of work to be completed.
• Provide recommendations regarding installation and repair of equipment.
• Identify, analyze, report, and drive preventive actions on product failures.
• Troubleshoot and repair controls, leaks and mechanical equipment issues.
• To document and provide timely and detailed reports of all activities.
• To travel domestically and occasionally internationally approximately 50-75% of the time with the potential for this to increase seasonally.
• Perform factory certified tower inspections as needed.
• Determine and recommend which products or services best fit customers’ needs.
• Perform plant quality audits, inspections and implementation of corrective actions from the field
• Other duties or project as assigned

Skills

Troubleshooting

Field service

Problem-solving

Time management

Interpersonal skills

Verbal and written communication

Technical aptitude

HVAC service experience

Customer service orientation

Education

Associate or bachelor’s degree in a technical field

Tools

Word

Excel

Photo and video software

Job description

SPX Technologies in Olathe, KS is seeking a field service professional to troubleshoot and repair Marley product quality and warranty issues in the field and at the plant. This role links plant quality with customer experience and spends roughly 50-75% of time in the field supporting customers.

The incumbent will diagnose routine quality issues, communicate the fix plan, and translate field fixes back to production to prevent recurrence.