Field Service Quality Inspector

SPX Technologies; Olathe (KS); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) match

Educational assistance

Leadership development programs

Recognition programs

Job summary

SPX Technologies in Olathe, KS is seeking a field service professional to troubleshoot and repair Marley product quality and warranty issues in the field and at the plant. This role links plant quality with customer experience and spends roughly 50-75% of time in the field supporting customers.

The incumbent will diagnose routine quality issues, communicate the fix plan, and translate field fixes back to production to prevent recurrence.

Qualifications

• Associate or bachelor’s degree in a technical field.
• HVAC equipment service experience required.
• Strong troubleshooting and problem-solving abilities.
• Ability to effectively manage work, time and customer expectations.
• Strong interpersonal and verbal/written communication skills.
• Competency in basic computer and software skills (Word, Excel, Photo and video software).
• Strong technical aptitude.

Responsibilities

• Perform field service functions, including troubleshooting and maintenance.
• Represent Marley/SPX professionally to our customers and field partners.
• Clear and professional communication with customers and field partners on findings and scope of work to be completed.
• Provide recommendations regarding installation and repair of equipment.
• Identify, analyze, report, and drive preventive actions on product failures.
• Troubleshoot and repair controls, leaks and mechanical equipment issues.
• To document and provide timely and detailed reports of all activities.
• To travel domestically and occasionally internationally approximately 50-75% of the time with the potential for this to increase seasonally.
• Perform factory certified tower inspections as needed.
• Determine and recommend which products or services best fit customers’ needs.
• Perform plant quality audits, inspections and implementation of corrective actions from the field
• Other duties or project as assigned

Skills

Troubleshooting

Field service

Problem-solving

Time management

Interpersonal skills

Verbal and written communication

Technical aptitude

HVAC service experience

Customer service orientation

Education

Associate or bachelor’s degree in a technical field

Tools

Word

Excel

Photo and video software

Job description

Building the people that build the world.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.

As part of HVAC Cooling, SPX Cooling Technologies is a leader in high quality industrial HVAC equipment used to cool large facilities like hospitals, data centers, and power plants. With cooling towers, fans, and refrigeration units, companies rely on brands like Marley, Recold, and SGS to provide comfort and mission critical and industrial cooling solutions.

How You Will Make An Impact (Job Summary)

This position’s primary responsibility will be to troubleshoot and fix routine quality and warranty issues with Marley Products in the field to improve response time and customer satisfaction. This position will link plant quality with customer experience. In addition to being Marley’s field service presence, this position will be located at the Olathe plant and be an integral part of the plant’s in-house quality team. This position will spend roughly 50-75% of the time in the field supporting customers. This employee must be able to diagnose routine quality issues in the field, communicate the plan to fix and implement the solution in the field. Furthermore, this individual must be able to capture field fixes and translate them back to production to eliminate these from happening again. When not in the field, this person will be a valued member of the quality team performing audits, implementing fixes and ensuring only quality products leave the plants. The successful incumbent acts in a professional manner striving to meet or exceed customer expectations for quality, professional and efficient service.

What You Can Expect In This Role (Job Responsibilities)

• Perform field service functions, including troubleshooting and maintenance
• Represent Marley/SPX professionally to our customers and field partners
• Clear and professional communication with customers and field partners on findings and scope of work to be completed.
• Provide recommendations regarding installation and repair of equipment
• Identify, analyze, report, and drive preventive actions on product failures
• Troubleshoot and repair controls, leaks and mechanical equipment issues
• To document and provide timely and detailed reports of all activities
• To travel domestically and occasionally internationally approximately 50-75% of the time with the potential for this to increase seasonally
• Perform factory certified tower inspections as needed
• Determine and recommend which products or services best fit customers’ needs
• Perform plant quality audits, inspections and implementation of corrective actions from the field
• Other duties or project as assigned

What We Are Looking For (Required/Ideal Experience, Skills, Education)

We each bring something to the table, and we are looking for someone who has:

Required Experience & Skills

• Associate or bachelor’s degree in a technical field
• HVAC equipment service experience required
• Strong troubleshooting and problem-solving abilities
• Ability to effectively manage work, time and customer expectations
• Strong interpersonal skills and ability to interface with multiple levels of employees both internally and externally
• Excellent verbal and written communication skills
• Competency in basic computer and software skills (Word, Excel, Photo and video software)
• Strong technical aptitude

Ideal Experience & Skills

• PLC and refrigeration/cooling tower experience preferred
• Welding and/or coil repair experience preferred

Travel & Working Environment

• Office environment with varying degrees of noise levels
• Field environment with possible exposure to bad weather, excessive heat, and/or excessive noise
• Working in confined spaces

How We Live Our Culture

Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.

What benefits do we offer?

We know that the well-being of our employees is integral. Our benefits include:

• Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
• Competitive health insurance plans and 401(k) match, with benefits starting day one
• Competitive and performance-based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs

Our commitment to embrace diversity to build a culture of inclusion at SPX

We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.

SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.