HVAC Controls Field Service Leader (Truck-Based)

Johnson Controls, Inc.; Lenexa (KS); On-site; USD 92,000 - 139,000; Full time

Benefits offered by this job

3 weeks vacation

PTO days

401K

Medical coverage

Dental coverage

Vision coverage

Employee discounts

Job summary

Johnson Controls, Inc. is seeking a Controls Truck Based Service Manager to lead a truck-based service organization focused on customer account leadership, labor and material growth, and strong service execution. You will drive profitability, manage team development, and ensure safety program compliance.

Role emphasizes overseeing budgeting, staffing, and performance reviews while coordinating with Technicians, and Customer Service Agents to deliver reliable service to the customer base.

Qualifications

• Technical school training or equivalent experience in HVAC or building controls.
• Three or more years of management experience in a similar service environment.
• Strong ability to prioritize work, manage scheduling, and lead a diverse team.
• Strong interpersonal, customer service, and negotiating skills.
• Demonstrated written and verbal communication proficiency.
• Basic financial accounting experience.
• Proficiency with MS Office and Windows environment.

Responsibilities

• Lead service customer account growth and execution for the assigned base.
• Set and monitor goals for gross margin delivery and profitability.
• Drive labor and material growth through technicians and team leads.
• Oversee service business execution including warranty issues.
• Review and approve L&M quotations.
• Oversee budgeting, forecasting, and AP/AR activities.
• Maintain staffing levels to support business needs.
• Hire, train, and develop employees; manage day-to-day performance.
• Conduct formal performance reviews and address people-management issues.
• Supervise technicians, customer service agents, and others in service delivery.
• Procure and maintain fleet and tools inventory; ensure safety program compliance.

Skills

Management experience

Prioritization

Leadership

Interpersonal skills

Communication

Financial acumen

Safety compliance

Education

HVAC/building controls training

Tools

MS Office

Windows

Job description

Johnson Controls, Inc. is seeking a Controls Truck Based Service Manager to lead a truck-based service organization focused on customer account leadership, labor and material growth, and strong service execution. You will drive profitability, manage team development, and ensure safety program compliance.

Role emphasizes overseeing budgeting, staffing, and performance reviews while coordinating with Technicians, and Customer Service Agents to deliver reliable service to the customer base.