HVAC Field Service Engineer -Data Center

Midea America; New Jersey; Hybrid; USD 75,000 - 105,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) matching

Career development

Job summary

Midea America Corp. is expanding its after-sales service team to support data center products across the U.S. East Coast.

The role involves diagnosing complex faults in magnetic chillers, CDU, fan walls, and precision air systems, with remote and on-site support and cross-functional collaboration with Sales. Regular travel is required to support customers and service partners. We seek candidates with at least 3 years in after-sales service, familiarity with large water chillers, and a basic

Qualifications

• 3+ years in after-sales service or after-sales technical support positions, familiar with large water chillers and troubleshooting methods.
• Familiar with the data center industry and a basic understanding of construction sites.

Responsibilities

• Lead the diagnosis, analysis, and resolution of complex faults in data center products, providing remote and on-site support.
• Organize post-fault reviews, produce technical bulletins and improvement plans, and drive corrective actions for product quality.
• Partner with the sales team to develop after-sales technical solutions and support technical discussions for key customer engagements.
• Develop and continuously optimize data center product technical training materials.
• Regularly organize talent development and technical training for customers, after-sales personnel, and service providers.

Skills

After-sales service

Technical support

Data center awareness

Job description

Midea America Corp. is a U.S. subsidiary of Midea Group, a Fortune Global 500 company and a global leader in climate control, HVAC, and building solutions. Supported by 166,000+ employees across 200+ countries, Midea is rapidly scaling its mission‑critical thermal management and liquid cooling business to support next‑generation data centers across North America and international markets.

Location: U.S. East Coast – Flexible (Regular Regional Travel Required)

Key Responsibilities

1. Technical Support

• Lead the diagnosis, analysis, and resolution of complex faults in data center products (magnetic chillers/CDU/fan walls/precision AC), providing remote and on‑site technical support
• Organize post‑fault reviews, produce technical bulletins and improvement plans, and drive corrective actions and product quality improvements through closure.
• Partner with the sales team to develop after‑sales technical solutions and support technical discussions for key customer service and commercial engagements.

2. Service Enablement & Technical Training

• Responsible for the development and continuous optimization of data center product technical training materials
• Regularly organize talent cultivation and technical training for customers, after‑sales personnel, and key service providers

Qualifications

• Having worked for at least 3 years in after‑sales service or after‑sales technical support positions, familiar with the principles, structure, and common troubleshooting methods of large water chillers;
• Familiar with the data center industry and having a basic understanding of construction sites.

Benefits & Culture

Midea America Corp. offers a competitive compensation package, comprehensive healthcare coverage, 401(k) matching, and continuous career development within a global technology company. To learn more, visit our Careers Page.

Midea America Corp. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, religion, color, national origin, gender, sexual orientation, age, veteran status, or disability status.