HVAC Service Engineer -Data Center

Midea America; Dallas (TX); Vor Ort; USD 65.000 - 95.000; Vollzeit

Benefits dieser Stelle

Healthcare coverage

401(k) matching

Career development

Zusammenfassung

Midea America Corp. is seeking an experienced after-sales technical support specialist to diagnose and resolve faults in data center products such as magnetic chillers, CDU, fan walls, and precision AC.

You will provide remote and on-site support and collaborate with the sales team on technical solutions. Candidates should have at least 3 years in after-sales service, knowledge of large water chillers, and a basic understanding of data center construction sites.

Qualifikationen

• Having worked for at least 3 years in after-sales service or after-sales technical support positions, familiar with the principles, structure, and common troubleshooting methods of large water chillers.
• Familiar with the data center industry and having a basic understanding of construction sites.

Aufgaben

• Lead the diagnosis, analysis, and resolution of complex faults in data center products (magnetic chillers/CDU/fan walls/precision AC), providing remote and on-site technical support
• Organize post-fault reviews, produce technical bulletins and improvement plans, and drive product quality closure
• Cooperate with the front-end sales team to provide after-sales technical solutions, and participate in the technical aspects of major customer service and business negotiations
• Responsible for the development and continuous optimization of data center product technical training materials
• Regularly organize talent cultivation and technical training for customers, after-sales personnel, and key service providers

Jobbeschreibung

Midea America Corp. is a U.S. subsidiary of Midea Group, a Fortune Global 500 company and a global leader in climate control, HVAC, and building solutions. Supported by 166,000+ employees across 200+ countries, Midea is rapidly scaling its mission-critical thermal management and liquid cooling business to support next-generation data centers across North America and international markets.

Key Responsibilities

1. Technical Support

• Lead the diagnosis, analysis, and resolution of complex faults in data center products (magnetic chillers/CDU/fan walls/precision AC), providing remote and on-site technical support
• Organize post-fault reviews, produce technical bulletins and improvement plans, and drive product quality closure
• Cooperate with the front-end sales team to provide after-sales technical solutions, and participate in the technical aspects of major customer service and business negotiations
• Responsible for the development and continuous optimization of data center product technical training materials
• Regularly organize talent cultivation and technical training for customers, after-sales personnel, and key service providers

Qualifications

• Having worked for at least 3 years in after-sales service or after-sales technical support positions, familiar with the principles, structure, and common troubleshooting methods of large water chillers;
• Familiar with the data center industry and having a basic understanding of construction sites.

Benefits & Culture

• Midea America Corp. offers a competitive compensation package, comprehensive healthcare coverage, 401(k) matching, and continuous career development within a global technology company. To learn more, visit our Careers Page.

Midea America Corp. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, religion, color, national origin, gender, sexual orientation, age, veteran status, or disability status.