HVAC Field Service & Customer Support Specialist

Gensco; Fife (WA); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) Retirement Plan

Paid Holidays

Paid Vacation

Tuition reimbursement

Life Insurance

Disability insurance

Employee Assistance Program

Job summary

Gensco is seeking an HVAC Field Service Support Specialist to join our Technical Services Team at the Corporate Office in Tacoma, WA. You will provide field service support and responsive customer service to dealers and customers.

The role involves coordinating training, warranty work, and factory support, with a focus on accurate product information and professional communication. Monday–Friday schedule applies.

Qualifications

• HVAC industry knowledge required or preferred.
• Strong customer service and communication skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Provide excellent customer service to current and potential Gensco customers.
• Perform a broad range of field service support responsibilities.
• Assist with equipment support, product information, and training.

Skills

HVAC knowledge

Customer service

Multi-tasking

Attention to detail

Time management

Communication

Education

High school diploma or GED

2- or 4-year college degree preferred

Job description

Gensco is seeking an HVAC Field Service Support Specialist to join our Technical Services Team at the Corporate Office in Tacoma, WA. You will provide field service support and responsive customer service to dealers and customers.

The role involves coordinating training, warranty work, and factory support, with a focus on accurate product information and professional communication. Monday–Friday schedule applies.