HVAC Field Ops Lead: Efficient, Safe Installations

Jetson Home Inc.; Marlborough (MA); On-site; USD 118,000 - 130,000; Full time

Benefits offered by this job

Dental Care, Vision Care & Life Ins.

Health Insurance 85% paid by employer

Education Support

Parental Leave Top Up

Tools Provided

Uniform Provided

Lunch Provided

401k program

Job summary

Jetson Home Inc. in Marlborough, MA is seeking an experienced Field Operations Manager to lead HVAC installation teams and ensure readiness, safety, and top-quality workmanship.

You will bridge field operations with internal departments, coordinate tools, vehicles, parts, and documentation, and mentor technicians to boost productivity and customer satisfaction. The role requires 5+ years in a management capacity, strong HVAC knowledge, and excellent communication.

Qualifications

• Sheet Metal Worker License required.
• Master Licensed HVAC/R preferred but not required
• Proven experience as an HVAC install team member and team lead.
• HVAC NATE and Section 608 certification preferred.
• 5+ years in a management role, overseeing field teams.
• Strong knowledge of HVAC systems including heat pumps.
• Ability to lead, coach, and motivate field personnel.
• Ability to read blueprints and schematics.
• Familiarity with building codes and regulations.
• Excellent English communications and customer service skills.
• Proficiency with scheduling software, mobile work apps, field management tools and general business tools expertise.
• Valid driver’s license and clean driving record.
• Excellent problem‑solving and organizational skills.
• Follows all OSHA Standar ds

Responsibilities

• Ensure daily readiness of field teams by coordinating tools, equipment, vehicles, parts, and job documentation.
• Act as the primary liaison between the field crew and internal departments such as logistics, procurement, and scheduling.
• Conduct site visits to provide support, coaching, and quality assurance for active installation projects.
• Monitor and enforce company safety standards and ensure compliance with local codes and regulations.
• Identify operational obstacles and work proactively to resolve issues that impact field productivity or installation timelines.
• Conduct pre‑installation walkthroughs to ensure all project parameters
• Maintain an up‑to‑date understanding of the staffing needs based on relevant business inputs.
• Train and mentor field technicians to improve workmanship, efficiency, and customer service.
• Review completed installations to ensure quality standards and customer expectations are met or exceeded.
• Support warranty and rework investigations and help implement corrective action plans.
• Provide performance feedback and assist with evaluations of field team members.
• Collaborate with senior leadership to develop and refine operational procedures and best practices.

Skills

HVAC systems

Field leadership

Team coordination

Blueprint reading

Code compliance

Safety management

Customer service

Scheduling software

English communication

Driver's license

Education

Sheet Metal Worker License

Master Licensed HVAC/R

HVAC NATE Certification

Section 608 Certification

Tools

Scheduling software

Mobile field apps

Field management tools

Job description

Jetson Home Inc. in Marlborough, MA is seeking an experienced Field Operations Manager to lead HVAC installation teams and ensure readiness, safety, and top-quality workmanship.

You will bridge field operations with internal departments, coordinate tools, vehicles, parts, and documentation, and mentor technicians to boost productivity and customer satisfaction. The role requires 5+ years in a management capacity, strong HVAC knowledge, and excellent communication.