HVAC Field Operations Lead

Jetson Home; Nashville (TN); On-site; USD 104,000 - 116,000; Full time

Benefits offered by this job

Dental & Vision

Life Insurance

Health Insurance

Education Support

Parental Leave Top-Up

401k

Job summary

Jetson is expanding into Nashville and seeks an extremely motivated Field Operations Manager to support the HVAC installation teams, ensure safety, quality, and readiness, and bridge field operations with logistics, procurement, and scheduling.

You will conduct site visits, coach technicians, monitor timelines, enforce safety standards, review installations, mentor staff, and help refine processes while aligning with leadership on best practices.

Qualifications

• 5+ years in a management role, overseeing field teams.
• Strong knowledge of HVAC systems including heat pumps.
• Proven experience as an HVAC install team member and team lead.
• HVAC NATE and Section 608 certification preferred.
• Ability to read blueprints and schematics.
• Familiarity with building codes and regulations.
• Excellent English communications and customer service skills.
• Proficiency with scheduling software, mobile work apps, field management tools and general business tools expertise.
• Valid driver’s license and clean driving record.
• Excellent problem-solving and organizational skills.
• Follow OSHA Electrical Standard.
• Follow OSHA's Lockout/Tagout (LOTO) standard.

Responsibilities

• Ensure daily readiness of field teams by coordinating tools, equipment, vehicles, parts, and job documentation.
• Act as the primary liaison between the field crew and internal departments such as logistics, procurement, and scheduling.
• Conduct site visits to provide support, coaching, and quality assurance for active installation projects.
• Monitor and enforce company safety standards and ensure compliance with local codes and regulations.
• Identify operational obstacles and work proactively to resolve issues that impact field productivity or installation timelines.
• Conduct pre-installation walkthroughs to ensure all project parameters are met.
• Maintain an up-to-date understanding of the staffing needs based on relevant business inputs.
• Train and mentor field technicians to improve workmanship, efficiency, and customer service.
• Review completed installations to ensure quality standards and customer expectations are met or exceeded.
• Support warranty and rework investigations and help implement corrective action plans.
• Provide performance feedback and assist with evaluations of field team members.
• Collaborate with senior leadership to develop and refine operational procedures and best practices.

Job description

Jetson is expanding into Nashville and seeks an extremely motivated Field Operations Manager to support the HVAC installation teams, ensure safety, quality, and readiness, and bridge field operations with logistics, procurement, and scheduling.

You will conduct site visits, coach technicians, monitor timelines, enforce safety standards, review installations, mentor staff, and help refine processes while aligning with leadership on best practices.