HVAC Experienced Customer Service Representative / Dispatcher

Steadfastalliance; San Antonio (FL); On-site; USD 25,000 - 39,000; Full time

Job summary

Uplifting Air in Florida seeks an experienced HVAC Customer Service Representative / Dispatcher. You will answer inbound calls, schedule service appointments, and dispatch technicians with a focus on accuracy and timeliness.

Responsibilities include communicating with customers, technicians, and management to ensure smooth service delivery, managing daily schedules, and inputting data in FieldEdge and QuickBooks.

Qualifications

• 2+ years of experience in customer service or dispatching within the HVAC or home services industry.
• Strong working knowledge of FieldEdge and QuickBooks (preferred).
• Excellent communication and problem-solving skills.
• Ability to prioritize and multitask in a dynamic environment.
• A team player with a positive attitude and high attention to detail.

Responsibilities

• Answer inbound calls, schedule service appointments, and dispatch HVAC technicians efficiently
• Communicate with customers, technicians, and management to ensure timely service delivery
• Manage daily schedules and job assignments using dispatch software
• Input and track job information, payments, and work orders in FieldEdge and QuickBooks
• Provide outstanding customer service with a professional and friendly attitude
• Assist with administrative duties, invoicing, and follow-up communication as needed

Skills

Customer service

Dispatching

HVAC industry experience

Tools

FieldEdge

QuickBooks

Job description

HVAC Experienced Customer Service Representative / Dispatcher

Are you a customer service professional with HVAC industry experience? Do you thrive in a fast-paced environment where your organizational and communication skills make a real impact? "Uplifting Air" is looking for a reliable and detail-oriented Customer Service Representative / Dispatcher to join our growing team!

What You'll Do:

Answer inbound calls, schedule service appointments, and dispatch HVAC technicians efficiently

Communicate with customers, technicians, and management to ensure timely service delivery

Manage daily schedules and job assignments using dispatch software

Input and track job information, payments, and work orders in FieldEdge and QuickBooks

Provide outstanding customer service with a professional and friendly attitude

Assist with administrative duties, invoicing, and follow-up communication as needed

What We're Looking For:

2+ years of experience in customer service or dispatching within the HVAC or home services industry

Strong working knowledge of FieldEdge and QuickBooks (preferred)

Excellent communication and problem-solving skills

Ability to prioritize and multitask in a dynamic environment

A team player with a positive attitude and high attention to detail

Why Join Uplifting Air?

Competitive pay based on experience

Supportive and professional team environment

Opportunities for growth and advancement

Be a part of a company that values integrity, quality service, and uplifting others—literally and figuratively!