HVAC District Ops Leader: Drive Service Excellence

Daikin Applied Americas; New Orleans (LA); On-site; USD 81,000 - 136,000; Full time

Benefits offered by this job

Non-logoed vehicle

Medical insurance

401K retirement plan

Paid time off

Paid holidays

Tuition Reimbursement

Job summary

Daikin Applied Americas in New Orleans seeks a District Operations Manager to oversee service operations in the Rose, LA district. The role combines safety leadership, project oversight, and active collaboration with sales and account managers to drive growth and customer satisfaction.

The ideal candidate has strong HVAC knowledge, extensive leadership experience, and a proven ability to lead diverse teams, manage budgets, and deliver results in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent work experience.
• 6+ years of related work experience.
• 4+ years of prior experience managing technicians or employees in a similar role.
• Extensive knowledge of HVAC design, systems, applications, and energy saving solutions.
• Demonstrated success in strategically leading business units.

Responsibilities

• Administer safety programs, monitor compliance with job site safety, safety training, safety documentation, auditing, and reporting.
• Supports sales through involvement in job quotation and estimation.
• Approve estimates for scope of work, labor hours and material, assess profit risk of jobs, and control material and labor costs.
• Establish project timelines and meet with customers to communicate and coordinate project schedule.
• Manage projects, assign personnel, oversee ordering of equipment and material, and secure customer signoffs per policy.
• Oversee quotation of call-in work and transactional sales and ensure timely delivery of quotes to customers.
• Provide consistent interface with current customer base and identify additional selling opportunities.
• Ensure maintenance contract commitments are fulfilled and inspections completed on time; provide input to Service Coordinators on scheduling.
• Support the district under direction of District Manager.
• Work with the technician team to generate pull-through service and repair work on existing accounts.
• Manage Tech Tip program and lead customer care initiatives.
• Collaborate with Account Managers and District Manager to resolve customer issues, including visits.
• Provide weekly job status, revenue, and warranty recovery reports.

Skills

Leadership

Project management

HVAC knowledge

Strategic thinking

Customer relations

Education

Bachelor's degree or equivalent

Job description

Daikin Applied Americas in New Orleans seeks a District Operations Manager to oversee service operations in the Rose, LA district. The role combines safety leadership, project oversight, and active collaboration with sales and account managers to drive growth and customer satisfaction.

The ideal candidate has strong HVAC knowledge, extensive leadership experience, and a proven ability to lead diverse teams, manage budgets, and deliver results in a fast-paced environment.