District Operations Leader - HVAC & Service Excellence

Daikin Applied Americas Inc; United States; On-site; USD 81,000 - 136,000; Full time

Benefits offered by this job

Company vehicle

Medical insurance

Dental and Vision

401K with employer match

Paid time off

Sick time

Tuition reimbursement

No visa sponsorship

Job summary

Daikin Applied Americas Inc. is seeking a District Operations Manager for our New Orleans district. In-office role with occasional field work, you will supervise service operations, oversee safety programs, and drive project timelines and profitability across the district.

You will lead technicians, coordinate estimates, and work with sales and account managers to expand opportunities. Expect a performance-driven environment with a focus on service quality and customer satisfaction.

Qualifications

• Bachelor's degree or equivalent work experience.
• 6+ years of related work experience in the commercial HVAC industry or related field.
• 4+ years of prior experience managing technicians or employees in a similar role through, including direct or indirect leadership.
• Extensive knowledge of HVAC design, systems, applications, and energy saving solutions.
• Demonstrated success in strategically leading business units.

Responsibilities

• Administer safety programs, monitor compliance with job site safety, safety training, safety documentation, auditing, and reporting.
• Supports sales through involvement in job quotation and estimation; approve estimates for scope of work, labor hours and material.
• Assess profit risk of jobs, control material and labor costs, and provide feedback to the District Manager.
• Establish project timelines and meet with customers to communicate and coordinate project schedule.
• Manage projects, assign personnel, oversee ordering of equipment and material, and assure that proper customer signoffs are secured per corporate policy requirements.
• Oversee quotation of call-in work, transactional sales, and assign work as needed to ensure that quotes are delivered to customers on a timely basis.
• Provide consistent interface with current customer base and establish effective working relationships in order to identify additional selling opportunities.
• Ensure that maintenance contract commitments are fulfilled and inspections completed on time while providing input to Service Coordinators on scheduling activity of technicians.
• Support the district under direction of District Manager.
• Work with the technician team to generate pull-through service and repair work on existing house accounts.
• Manage Tech Tip program and lead customer care initiatives.
• Work with Account Managers and District Manager in order to resolve customer issues, including customer visits.
• Provide weekly job status, revenue, and warranty recovery report to DM.

Skills

Leadership

HVAC knowledge

Project management

Education

Bachelor's degree or equivalent

Job description

Daikin Applied Americas Inc. is seeking a District Operations Manager for our New Orleans district. In-office role with occasional field work, you will supervise service operations, oversee safety programs, and drive project timelines and profitability across the district.

You will lead technicians, coordinate estimates, and work with sales and account managers to expand opportunities. Expect a performance-driven environment with a focus on service quality and customer satisfaction.