HVAC District Operations Lead – Safety, Service & Growth

Daikin Applied Ltd.; New York (NY); On-site; USD 88,000 - 145,000; Full time

Benefits offered by this job

Medical/dental/vision options

401(k) with employer match

Paid time off and holidays

Sick time per law

Tuition reimbursement

Job summary

Daikin Applied Ltd. in Long Island City, NY is seeking an Operations Supervisor to lead the field team, oversee safety programs, manage schedules and quotes, and drive project profitability.

You will coordinate training, maintain strong customer relationships, and ensure maintenance contracts are fulfilled on time. The role requires a technical HVAC background and 2–4 years of leadership experience for growth and impact.

Qualifications

• Associate’s degree OR relevant experience paired with a technical/trade HVAC certification.
• 2-4 years of people leadership experience.
• Knowledge of HVAC system types, applications, and performance in commercial/industrial projects.

Responsibilities

• Administer safety programs and ensure job-site compliance.
• Support sales by assisting with quotations and estimates; review scopes, labor and material costs.
• Establish project timelines, coordinate schedules with customers, assign technicians, manage equipment/material orders, and secure all required customer signoffs.
• Provide leadership, supervision, and development for the technician team, including coaching and training support.
• Oversee call-in and transactional service quotes, ensuring timely pricing and proper technician assignment.
• Maintain regular communication with existing customers and build strong relationships to identify additional service and sales opportunities.
• Ensure maintenance contract commitments and inspections are completed on time, while supporting technician scheduling with the Service Coordinator.
• Work with technicians to generate pull-through repair and service opportunities; oversee customer-care initiatives, including Tech Tip programs.
• Set technician goals and complete annual performance reviews on schedule.
• Coordinate technician training with the training department and report training plans and budgets to the District Manager.
• Partner with Service Sales and the District Manager to resolve customer issues, including participating in on-site visits.
• Provide weekly reports on job status, revenue, and warranty recovery to the District Manager.
• Monitor warehouse, truck, and tool inventory; approve tool purchases as needed.
• Provide technical guidance on projects without engineering plans—assess needs quickly, recommend system configurations, and ensure code and best-practice compliance.
• Review Foreman/PM plans for feasibility and assist with on-site troubleshooting when required.
• Manage overall department operations, including staffing, scheduling, performance oversight, and ensuring compliance with safety standards and building codes.

Skills

People leadership

HVAC knowledge

Project coordination

Education

Associate degree or HVAC certification

Job description

Daikin Applied Ltd. in Long Island City, NY is seeking an Operations Supervisor to lead the field team, oversee safety programs, manage schedules and quotes, and drive project profitability.

You will coordinate training, maintain strong customer relationships, and ensure maintenance contracts are fulfilled on time. The role requires a technical HVAC background and 2–4 years of leadership experience for growth and impact.