HVAC Dispatcher - Fast-Paced Scheduler (Inglewood)

Adeedo Drains, Plumbing, Heating & Air; Inglewood (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Training and development

Inclusive culture

Job summary

Adeedo! Drains, Plumbing, Heating & Air in Inglewood, CA is seeking a Dispatcher for the HVAC department.

This in-office role centers on coordinating service requests and serving as the main communication hub between customers, field technicians, and the operations team to ensure timely service. The ideal candidate has 2+ years of dispatching experience in HVAC, excellent verbal and written communication, and a customer‑centric mindset.

Qualifications

• 2+ years of dispatching experience in HVAC or related field.
• HVAC industry experience required.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with basic computer applications and call center software.

Responsibilities

• Coordinate service requests by scheduling dispatch for field technicians.
• Act as the main point of contact for field teams, customers, and management.
• Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
• Monitor schedules closely and make real-time adjustments to optimize operations.
• Maintain accurate records of service requests, schedules, and any incidents.
• Coordinate emergency response efforts when necessary.
• Ensure efficient allocation of resources to meet operational demands.
• Work closely with other departments to streamline processes and improve service delivery.

Skills

Communication skills

Multitasking

Customer service mindset

Fast-paced environment

Problem solving

Tools

Service Titan

Job description

Adeedo! Drains, Plumbing, Heating & Air in Inglewood, CA is seeking a Dispatcher for the HVAC department.

This in-office role centers on coordinating service requests and serving as the main communication hub between customers, field technicians, and the operations team to ensure timely service. The ideal candidate has 2+ years of dispatching experience in HVAC, excellent verbal and written communication, and a customer‑centric mindset.