HVAC Dispatcher- Customer Service Representative

Weikle-S-Hometown-Heating-; Leland (NC); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

Paid time off & Holidays

Job summary

Weikle’s Hometown Heating and Air in Brunswick County, NC, is seeking an HVAC Dispatcher / Service Coordinator to organize daily service and technician schedules and to assign calls by technician availability, location, and customer needs. The role requires strong Excel and Word skills, excellent communication, and a team-first attitude.

Typical hours are 8:00 AM–5:00 PM, with occasional weekend work and after-hours on-call rotation.

Qualifications

• Excel and Microsoft Word skills required.
• Strong computer skills and problem solving abilities.
• Experience in sales, customer service and HVAC knowledge a plus.

Responsibilities

• Coordinate and manage daily HVAC service and technician schedules.
• Assign calls based on technician availability, location, skill level, and customer needs.
• Monitor the dispatch board and update schedules as needed.
• Respond to emergency calls, cancellations, delays, and last-minute scheduling changes.
• Update customers on technician arrival times, delays, and scheduling changes.
• Communicate with technicians about job assignments and scheduling updates.
• Coordinate with management and the office team to keep the day running smoothly from the first call through the final appointment.
• Track rebates or registrations and follow through until completed.
• Provide professional, friendly communication with customers.
• Answer scheduling questions and service concerns.
• Resolve scheduling issues before they become customer complaints.
• Follow up when needed to ensure customers receive the expected level of service.
• Maintain accurate customer notes and documentation in company software systems.
• Maintain accurate maintenance records and schedule jobs as needed.
• Follow up with Estimates and sales rehash.
• Pull permits, schedule inspections and process warranties.
• Order parts and schedule repairs.
• Process part warranties.
• Organize and run reports.
• Collect payments.
• Accounts Receivable Support.
• Help with accounts receivable tasks, including reviewing outstanding customer balances.

Skills

Problem solving

Sales skills

Customer service

Computer skills

Tools

Excel

Microsoft Word

Job description

HVAC Dispatcher / Service Coordinator (Weikle’s Hometown Heating and AirScheduleHours: 8:00 AM – 5:00 PM (1-hour lunch in between)Days: Monday – FridayOccasional weekend work: as needed for eventsOn-call rotation: after-hours call dispatch (answer calls after hours/ on call commission)Pay & BenefitsPay: $20.00 – $25.00 per hour (depending on experience in specific role)Health insurance**Dental insurance**Vision insurance**Life Insurance**Paid time off & Holiday pay (7 PAID Holidays + Your Birthday )**Responsibilities-Coordinate and manage daily HVAC service and technician schedules-Assign calls based on technician availability, location, skill level, and customer needs-Monitor the dispatch board throughout the day and update schedules as needed-Respond quickly to emergency calls, cancellations, delays, and last-minute scheduling changes-Update customers on technician arrival times, delays, and scheduling changes-Communicate with technicians about job assignments and scheduling updates-Coordinate with management and the office team to keep the day running smoothly from the first call through the final appointment-Track outstanding rebates or registrations and follow through until completed-Provide professional, friendly, responsive communication with customers-Answer scheduling questions and service concerns-Resolve scheduling issues before they become customer complaints-Follow up when needed to ensure customers receive the expected level of service-Maintain accurate customer notes and documentation in company software systems-Maintain accurate maintenance records and schedule jobs as needed- Follow up with Estimates and sales rehash-Pull permits, schedule inspections and process warranties-Order parts and schedule repairs-Process part warranties-Organize and run reports-Collect paymentsAccounts Receivable Support-Help with accounts receivable tasks, including reviewing outstanding customer balances-Support payment collection and follow up with customers professionallyRequired Skills-Excel-Microsoft Word-Computer skills-Problem solving-Sales skills-Customer serviceExperienceHVAC dispatching/service coordination experience is preferred, but not required. We are looking for someone who is eager to learn and is a team player! Come be a part of the BEST HVAC company in Brunswick County!