HVAC Dispatcher

Kelso Industries; Lithia Springs (GA); On-site; USD 25,000 - 29,000; Full time

Job summary

Kelso Industries in Lithia Springs, GA, a nationwide provider with 5,000+ employees across 40+ companies, seeks an organized Office Coordination Specialist to support daily service activities for customers and technicians.

You will coordinate schedules, manage service workflows, and ensure clear communication from first request to job completion while staying organized, multitasking, and collaborating with office staff and field personnel.

Qualifications

• Experience in office coordination or customer service.
• Strong communication and professional demeanor.
• Ability to plan and organize multiple tasks.
• Experience with Microsoft Office, scheduling platforms, CRM systems.

Responsibilities

• Manage Scheduling Activities: Arrange appointments, assign service calls, and adjust schedules based on workloads.
• Serve as Customer Liaison: Answer inquiries and provide updates on timelines.
• Support Field Teams: Coordinate information between office staff and technicians.
• Maintain Operational Records: Update customer profiles and document service activity.
• Monitor Work Progress: Track open service requests and follow up for timely completion.
• Resolve Daily Challenges: Assist with schedule changes and urgent requests.
• Prepare Reports and Documentation: Compile information and support office workflow.
• Collaborate with supervisors and coworkers to improve efficiency and satisfaction.

Skills

Scheduling

Customer liaison

Communication

Multitasking

Microsoft Office

CRM systems

Tools

Scheduling platforms

CRM systems

Microsoft Office

Job description

Together We Build – Partnership, Innovation, Excellence, and Safety

At Kelso Industries, 5,000+ employees across 40+ companies work together to deliver exceptional HVAC, mechanical, plumbing, refrigeration, and electrical solutions nationwide. Join us to grow your career, make an impact, and be part of a team where innovation, excellence, and safety come first.

Join our operations team in a key office-based role that supports daily service activities and helps maintain a seamless experience for customers and technicians. This position is responsible for coordinating schedules, managing service workflows, and ensuring communication remains clear from initial request through job completion. If you enjoy staying organized, multitasking, and working with both customers and field personnel, this opportunity may be a great fit.

Compensation:

$18-$21 per hour, depending on qualifications and relevant experience.

Key Duties

• Manage Scheduling Activities: Arrange appointments, assign service calls, and adjust schedules based on changing workloads and priorities.
• Serve as Customer Liaison: Answer inquiries, provide updates on service timelines, and assist customers with appointment-related questions.
• Support Field Teams: Coordinate information between office staff and technicians to ensure successful job execution.
• Maintain Operational Records: Update customer profiles, document service activity, and ensure information is entered accurately into company systems.
• Monitor Work Progress: Track open service requests and follow up to help ensure timely completion.
• Resolve Daily Challenges: Assist with schedule changes, urgent requests, and customer concerns while maintaining a high level of professionalism.
• Prepare Reports and Documentation: Compile operational information, assist with administrative projects, and support office workflow requirements.
• Contribute to Team Goals: Collaborate with supervisors and coworkers to improve efficiency and customer satisfaction.

Desired Background

• Relevant Experience: Prior experience in office coordination, customer service, call center operations, dispatch support, or administrative functions is preferred.
• Communication Ability: Comfortable interacting with customers, vendors, and internal teams in a professional manner.
• Planning & Organization: Strong ability to manage multiple responsibilities while meeting deadlines.
• Computer Skills: Experience working with Microsoft Office products, scheduling platforms, CRM systems, or similar software tools.
• Related Industry Exposure: Familiarity with service-based businesses, skilled trades, facilities services, or maintenance operations is helpful but not required.

Success In This Role

• Remains calm and organized while balancing competing priorities.
• Takes initiative to identify solutions before issues escalated.
• Demonstrates strong attention to detail and accuracy.
• Builds positive working relationships with customers and teammates.
• Maintains a dependable, service-oriented mindset each day.

Why Join Kelso Industries?

Join us and be part of a team dedicated to creating efficient, sustainable, and high-performance environments that make a lasting impact across the industrial, commercial, and institutional sectors.

Here You Will Experience

Growth Opportunities: Develop new skills, take on exciting challenges, and advance your career in meaningful ways.

Company Culture: You’ll thrive in an environment that supports your growth, values your contributions, and makes work fulfilling and enjoyable.

Impact: Your work directly contributes to meaningful outcomes, allowing you to see the difference you make and feel a sense of purpose every day.

Competitive Compensation & Benefits: You’ll be rewarded fairly for your contributions while enjoying perks that enhance your financial security, health, and overall well-being.

Kelso Industries celebrates diversity and is committed to creating an inclusive environment for all employees. We do not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Kelso does business.