HVAC Dispatch Specialist: Fast-Paced & Customer-Focused

Adeedo Drains, Plumbing, Heating & Air; Torrance (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Training and development

Team-oriented work environment

Job summary

Adeedo! Drains, Plumbing, Heating & Air is seeking a Dispatcher for the HVAC department to act as the central hub between customers, field technicians, and the operations team.

In-office position in Inglewood, CA with Monday–Friday hours and some Saturdays; shift ends around 7:00 pm. You will schedule service calls, communicate with teams, and resolve customer inquiries quickly while maintaining accurate records and adapting to changing workloads.

Qualifications

• 2+ years of dispatching experience.
• HVAC industry experience is required.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment and multi-task.

Responsibilities

• Coordinating Service Requests: schedule and dispatch service calls to field technicians.
• Communication Point: act as main contact for field teams, customers, and management.
• Problem-solving: address customer inquiries and resolve issues promptly.
• Monitor and Adjust Schedules: monitor schedules and make real-time adjustments.
• Record-Keeping: maintain accurate records of service requests, schedules, and incidents.
• Emergency Response: coordinate emergency response efforts when necessary.
• Resource Allocation: ensure efficient allocation of resources to meet demands.
• Collaboration: work with other departments to streamline processes.

Skills

Dispatching

HVAC industry experience

Communication

Customer service

Problem solving

Computer skills

Tools

Service Titan

Job description

Adeedo! Drains, Plumbing, Heating & Air is seeking a Dispatcher for the HVAC department to act as the central hub between customers, field technicians, and the operations team.

In-office position in Inglewood, CA with Monday–Friday hours and some Saturdays; shift ends around 7:00 pm. You will schedule service calls, communicate with teams, and resolve customer inquiries quickly while maintaining accurate records and adapting to changing workloads.