HVAC Dispatch Coordinator (Inglewood)

Adeedo Drains, Plumbing, Heating & Air; Long Beach (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Training and development

Company culture

Job summary

Adeedo Drains, Plumbing, Heating & Air in Inglewood, CA is seeking a Dispatcher for the HVAC department who can coordinate service calls and serve as the central communications hub between customers, field technicians, and operations. You will manage schedules, respond to inquiries, and help ensure on-time service while working in a fast-paced, field-based environment with safety and quality in mind.

The role requires 2+ years of dispatching experience in HVAC, strong communication, and

Qualifications

• 2+ years of dispatching experience.
• HVAC industry experience is required.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in basic computer applications and call center software. Service Titan experience is a plus.

Responsibilities

• Coordinating Service Requests: Efficiently schedule and dispatch service calls to field technicians.
• Communication Point: Act as the main point of contact for field teams, customers, and management.
• Problem-solving: Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
• Monitor and Adjust Schedules: Monitor schedules closely and make real-time adjustments to optimize operations.
• Record-Keeping: Maintain accurate records of service requests, schedules, and any incidents.
• Emergency Response: Coordinate emergency response efforts when necessary.
• Resource Allocation: Ensure efficient allocation of resources to meet operational demands.
• Collaboration: Work closely with other departments to streamline processes and improve service delivery.

Skills

Dispatching

HVAC industry experience

Verbal communication

Written communication

Problem solving

Multi-tasking

Customer service

Fast-paced environment

Tools

Service Titan

Call center software

Basic computer applications

Job description

Adeedo Drains, Plumbing, Heating & Air in Inglewood, CA is seeking a Dispatcher for the HVAC department who can coordinate service calls and serve as the central communications hub between customers, field technicians, and operations. You will manage schedules, respond to inquiries, and help ensure on-time service while working in a fast-paced, field-based environment with safety and quality in mind.

The role requires 2+ years of dispatching experience in HVAC, strong communication, and