HVAC Dispatch & Service Scheduler

Carrier; Illinois; On-site; USD 45,000 - 60,000; Full time

Job summary

Carrier, a leader in healthy and sustainable building solutions, is looking for a Staff Dispatch Coordinator in the United States, Illinois. In this role, you will schedule and dispatch technician work orders, prioritize repairs, and manage documents while ensuring exceptional customer service.

The ideal candidate has a high school diploma, a valid Driver’s License, and at least 2 years of customer service experience, along with knowledge in scheduling. Join us to contribute to meaningful services that benefit people and the planet.

Qualifications

• Must have a valid Driver’s License.
• 2+ years customer service experience.
• 6+ months of experience scheduling workforce.
• 6+ months experience supporting customers via telephone and email.

Responsibilities

• Schedule and dispatch technician daily work orders for repairs.
• Manage prioritization of repairs while optimizing technician assigned routes.
• Partner with Service Manager & Service Operations Lead to prepare technician schedule.
• Adhere to scheduling guidelines and work order priority.

Skills

Customer service experience

Scheduling workforce

Verbal communication

Written communication

Organizational skills

Attention to detail

Education

High School diploma or GED

Tools

Microsoft Office

Salesforce or similar CRM

Job description

Carrier, a leader in healthy and sustainable building solutions, is looking for a Staff Dispatch Coordinator in the United States, Illinois. In this role, you will schedule and dispatch technician work orders, prioritize repairs, and manage documents while ensuring exceptional customer service.

The ideal candidate has a high school diploma, a valid Driver’s License, and at least 2 years of customer service experience, along with knowledge in scheduling. Join us to contribute to meaningful services that benefit people and the planet.