HVAC Dispatch & Scheduling Specialist

Baker Brothers Plumbing, Air & Electric; Mesquite (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Market value comp

Robust PTO

Health Vision Dental

401K with match

Life Insurance

Disability insurance

FSA & Legal Services

Continuous training

Career growth

Employee recognition

Job summary

Baker Brothers Plumbing, Air & Electric in Mesquite, TX is seeking an experienced HVAC Dispatcher to schedule and dispatch technicians for home services, installations and maintenance across the service area. The role involves coordinating with field staff, managing work orders, and ensuring timely communication with customers.

Qualified candidates will have a high school diploma or GED, dispatching experience, and familiarity with ServiceTitan and Microsoft Outlook.

Qualifications

• High School Diploma or GED preferred.
• Dispatching for home services experience.
• Service Titan Software experience preferred.
• Must be able to pass background and drug screening.
• Basic computer proficiency, particularly with Microsoft applications.
• Must be able to work evenings and weekends as needed.

Responsibilities

• Schedule and monitor daily technician schedule.
• Dispatch work orders to field technicians according to priority and location.
• Receive and record completed work orders from the field technicians.
• Contact customers to confirm next-day appointments.
• Communicate with field personnel via Outlook.
• Handle paperwork for assigned departments and technicians.
• Maintain accurate technician database.
• Coordinate parts scheduling.
• Coordinate warranty installations with other divisions.
• Answer general questions regarding rebates, system operations, warranties, etc. from customers.

Skills

Dispatching experience

Service Titan experience

Microsoft Office

Communication

Flexibility

Education

High School Diploma or GED

Tools

Service Titan

MS Office

Outlook

Job description

Baker Brothers Plumbing, Air & Electric in Mesquite, TX is seeking an experienced HVAC Dispatcher to schedule and dispatch technicians for home services, installations and maintenance across the service area. The role involves coordinating with field staff, managing work orders, and ensuring timely communication with customers.

Qualified candidates will have a high school diploma or GED, dispatching experience, and familiarity with ServiceTitan and Microsoft Outlook.