HVAC Dispatch Coordinator — Onsite, Ogden

Kelso Building Services; Ogden (UT); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Competitive hourly pay

Comprehensive benefits package

PTO

Job summary

Kelso Building Services is seeking an onsite dispatcher to work in our Ogden office. The Dispatcher is responsible for coordinating and dispatching Service Technicians to customer locations, managing service calls, and ensuring efficient delivery of automation services.

The role requires excellent communication, multitasking, and a customer-oriented approach. Compensation is $18-20 per hour, depending on experience.

Qualifications

• Experience: 1-2 years of prior experience in dispatching or customer service roles, preferably in the HVAC/building automation or construction industries.
• Skills: Strong organizational skills, ability to work under pressure, excellent communication and problem-solving skills, basic computer skills.
• Knowledge: Familiarity with building automation controls systems and terminology is a plus.

Responsibilities

• Coordinate and Dispatch Technicians: Schedule and dispatch Service Technicians to customer locations based on service requests and urgency.
• Customer Interaction: Take customer calls, schedule appointments, and provide information about services, pricing, and scheduling.
• Communication: Ensure technicians have the necessary information and resources to complete their tasks.
• Record Keeping: Maintain accurate records of service calls, appointments, and customer information.
• Routing: Optimize routes for technicians to maximize productivity and minimize travel time.
• Problem Resolution: Address and resolve customer complaints and issues in a timely and professional manner.
• Reporting: Assist in preparing reports related to job status, daily activities, and dispatched calls.
• Collaboration: Work with the management team to forecast scheduling needs based on seasonal changes or customer demands.

Skills

Organizational skills

Communication

Problem-solving

Basic computer skills

Customer service

Job description

Kelso Building Services is seeking an onsite dispatcher to work in our Ogden office. The Dispatcher is responsible for coordinating and dispatching Service Technicians to customer locations, managing service calls, and ensuring efficient delivery of automation services.

The role requires excellent communication, multitasking, and a customer-oriented approach. Compensation is $18-20 per hour, depending on experience.